Golden 1 Credit UnionSince our founding in 1933, we’ve put people over profit. And when more than 5,000 Americans were asked to choose the credit union or bank they admire most, we were named in the top 3 nationwide (American Banker, 2021). We think it’s because we share your values – from having each other’s backs to keeping more of your hard-earned money. Join us along with more than a million of your fellow Californians!
Golden 1 Credit Union (golden1.com) has 65 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Credit & Debt Services · Irvine, California
Excellent
Credit & Debt Services · San Diego, California
Excellent
Credit & Debt Services · Camarillo, California
Excellent
Credit & Debt Services · Costa Mesa, California
Excellent
Showing 52 reviews with 1 star · Clear filters
Stella
Because I use an affiliate credit union , they won’t do a deposit in person. I have to use the atm. Just tried to deposit $200 in twenties. It gave me an alert that it can’t accept some of my twenties, and was pointing to, what was supposed to be the cash slot. It would not open and I got no cash back. Then it stopped the alert, kept my cash, my debit card and didn’t give me a receipt !! What kind of banking institution is this!?!
amy C.
If I could leave zero stars, I would I created an account with them online. Got my ATM card want to use it couldn’t use. It came into the bank to see why they said I was trying to commit fraud. I only put $100 in this damn place They needed me to go home and get proof of my identity with my Social Security and some bills mailed to my address did that I’m still waiting now. I might have to wait another week for the head office to confirm my information that I brought in today. I had a 17 minute wait in line. I’ve already been sitting here for another 10 minute while they review my details and no one here as friendly do not bank with these people.
Irttrr
Don't ever get a car loan with this company. They don't take accountability for their mistakes. Because of this company, I am months behind on payments. Marina is a supervisor, and she is not helpful in resolving the issue. Be careful, people. Go through a different credit union.
Brianna
They unexpectedly closed my account on 9/27. Nothing in the mail, no phone call, no text, no email, nothing. It's because I had another person on my account, and apparently they're no longer allowed on my account but couldn't tell me why. They said they would be sending me a check of what I had in my account. I just called them wondering where it was, and it wasn't sent out until YESTERDAY (10/9) and it will take 5-7 business days to arrive. You guys took over a week to send out my check and couldn't even send it in priority? I've been a customer for over 10 years and this is how I'm treated? Thankfully I have another bank account or I would be screwed with no way to access my money for over 2 weeks!
Michael J.
Refused for debt consolidation loan, after 10+years , credit score fine, income to debt racial fine, don't bank with golden 1, loyalty means nothing to them.
Richard G.
I have a hard time believing that this is a legitimate financial institution. I have an auto loan through them and none of the customer service agents have any concept of how various payment types work or online banking. Very strange, very off-putting. Would definitely NOT be interested in working with Golden 1 in the future.
Bob K.
The worst for applying ffor a home loan. Don't waste your time with these guys, go to a real bank. An average mortgage company takes 30 days or less, they couldn't get it done in 45. That caused all kinds of problems with our home purchase. Waste of time.
Mike S.
Very disappointing. Customer service is not very helpful and in fact gave me the wrong information at a crucial point. Extremely poor overall clarity/disclosure in connection with our auto loan. We will not be using Golden1 for anything in the future. There are plenty of other options out there with the same products and better (and accurate) customer support.