Gold And Silver OnlineReviews of goldandsilveronline.com

I am satisfied because I got the product, the down side was that I specifically only bought 48 ounces of silver to get $10 shipping instead of $15 shipping. Then I get the package 8 days later and see that the shipping only cost $7.80 or so, which means I paid more than it really cost to ship. Then less than one week later they announce new shipping costs of free shipping for 50 ounces of silver or more, which I would have done had it been available a week earlier. I will probably buy from then again, just not an outstanding experience.

I recently bought a gold bar and an American gold eagle coin; they sent me 2 emails stating that both items have the same tracking number. I assumed therefore that the two items would be delivered in the same box; only one item came in the box. I called and they told me that their delivery service made a mistake and they would send me the other item; the item arrived this Monday but I was not home at the time since they did not tell me the tracking number for the missed item. USPS left me a note stating that I could pick up the item later that day; they also said that I would be charged $19.99 for shipment. I had to call the company again; a very good woman told me that this is incorrect and she would take care of the matter. She did; I picked up the order and now (after all of this!) everything is OK. Two very large mistakes; their shipping department needs to be talked to! Otherwise, a good company.

Lately I personally have been having trouble with the Post Office in my area. I can see why they are losing money. The mailman never delivered my package to me. I literally had to chase him down just to get it. This is no fault to you, but I wish UPS was your primary shipper instead of the P.O. I just ordered some more silver from you, I hope the delivery goes smoother this next time. Let's see what happens.

I spend $600 dollars for your product. you do not want to spend $1.00 for package. what a disappointment. this is a gift I am going to give to somebody.

As a first time purchaser from goldandsilveronline.com, I was surprised, and worried initially, that the promised shipping date had passed with no notification from the seller. Upon contacting the seller, I was given a new shipping date, but that too passed without any proactive communication from the seller. Following that, I again contacted the seller who promised shipping on a date specific, and provided tracking information. The actual tracking information even after receipt of the items said "electronic information received" and that is all. Upon receipt of two boxes of items I ordered had arrived, each with differing tracking numbers . All my items were included and arrived in good condition. After checking the tracking information from one of the boxes I received, but that had not been forwarded to me earlier, I found that this tracking number did, in fact, include the correct tracking information, but that I could not have been known until the package(s) had been delivered to obtain the tracking information that had not been forwarded to me earlier. This was my first order, as I mentioned above, from goldandsilveronline.com. The order was large enough to qualify for free shipping and insurance, When I first contacted goldandsilveronline.com about the failure to receive shipping data as promised, I was told that part of my order had not arrived. I was also told that my next order would be shipped free. Because my order size qualified for free shipping, and prospective orders would too be qualifying, the offer of free shipping was of no benefit to me. After mentioning that to the company representative, she told me she would check into it with someone with more authority than herself. Nothing was ever mentioned by goldandsilveronline.com again on that subject; nor did I bring it up with them again. I didn't feel that I had any obligation to do so. In short, I'm happy with the price and quality of the items I've purchased, but not too satisfied with the customer support after the sale when problems with promised shipping failed to materialize. Every person I did talk with about these problems was courteous, as was I, but not much follow-through with me as was suggested. When someone makes a purchase (a large purchase as described by one of goldandsilveronline.com's representatives), one would think that the company would be sure to keep a "new" purchaser, or any purchaser for that matter, informed at every step. Let me be clear: the order did eventually arrive and the items were in good condition; I'm happy with them. Goldandsilveronline.com, however, should concentrate upon making sure that their promises are kept, and that customers are proactively made aware of changes in their shipment dates and etc.

I bought a 10 oz. silver bar. I had hoped it wouldn't be scratched or dulled on the obverse................. but it was.

Well, all went well until I opened box. It shipped when they said it would. Great communication via email. All the silver was correct but the gold coins were another matter. I ordered Canadian 1 oz Maple-leafs. Received American Buffalos. I guess it work slightly to my advantage in that most resellers sell this coin for slightly higher but I collect Maple-leafs.

good service, but a little slow in shipping. shipping cost $7.5 and charged customer $14.00. some other company charge shipping lower than you.