Gold And Silver OnlineReviews of goldandsilveronline.com

I was shocked to receive 2 out of 8 NGC Mint State gold coins damaged- one with 1" scratch on rt upper and the other with 2" tear on left edge that can be lifted & 2X1 cm hole on rt edge. I called & Eric sent a prepaid return label for coins to be returned & swapped out which is good. I thought a lot about me being scammed because they never asked which 2 specific coins were damaged to be returned so I called again to get acknowledgement from Carl with slab ID#. How often do you get damaged NGC slabs esp.on high grade gold coins? Probably nil. I was thinking shipper maybe intentionally sent them so I would return them.Shipper would deny receiving them & I would be out of a lot of money. Another reason why I said this is because the return label list shipping from address in Phoenix to address in Irvine, CA without my name on it. Carl said that their shipping co. is in Irvine but I have no way of knowing that since my package was sent from Phoenix. Burden of proof is on me so I have to protect myself. I took photos of damaged slabs with Priority small flat rate box with label & brought it to Post Office 2-8th. There was a long line.She gave me a receipt & I took a photo of her with package. You cannot imagine the mental anguish this has caused. I was very upset that I could not focus on anything else not knowing if package will arrive tomorrow at correct shipping address or if swapping will be done right,etc. All I can say is this should never have happened. Very bad experience

i ordered five silver coins but when i received by packet, i found there were only four silver coins. then i contacted the department concerned who told me that he will review my order and thereafter, he told me that he had gone through the videography of my order and admitted that four silver coins were sent and he also promised me that he will send me remaining(one) silver coin. today i.e. june 14,2013, my wife told me that one postal employee had come with a packet and was demanding twenty dollars for delivering my packet and my wife told him that her husband is not at home and told him to come later on. now i want to know that am i supposed to pay postal fee of twenty dollars for no fault of mine. please advise me what should i do. i am not satisfied with your services.