Gold RazerReviews of gold.razer.com

I bought 3 razor gold gift cards on October 04,2024 for my son as a reward for the fall, winter, and spring school year because he has a lot of learning delays and behavior troubles, level 3 on ADHD and level 3 on anxiety. So I bribe him to have his work done with good grades the razor gold cards with that being said he got his first card and it only had 12 numbers instead of 14. I have placed tickets in to support to get those numbers or get a refund they refuse to call and talk to me like I have asked. They keep telling that the cards are used which they were not used because they need 14 numbers and all 3 cards have 12. Now I am out of the money that I put on them and now I have an upset teenager. I want to talk to someone to fix it. It is now 10-10-2024 and I will not ever use there products again, they don't have a number to call for support, which blows my mind, because I have seen the Google reviews and the cards have 14 numbers not 12. I have done everything they they have asked me to do. When I called another department they had told me they would resubmit the ticket and that someone will call me which they did not do, but an email. I am one angry mom. PLEASE SAVE YOUR MONEY DO NOT BUY THEIR PRODUCTS!!!!!

They will suspend your razer gold wallet for no reason, do not top up with them. I've lost $150. Don't throw ur physical receipt if you purchase the cards from stores, otherwise ur money will be GONE. I guess this is how they earn money :)

I purchased several gift cards at different prices and times. Non are legit. All saying already redeemed. I am the one who scratched the cards off. $150 loss because they can't take responsibility for anything.

By the way, I will change my opinion about Razer Gold. Fortunately, they addressed my issue. Now I'm satisfied with their customer support. 10/10

I got robbed 500 dollars and the person at best buy was extremely rude. To me I want my refund

I purchased $400 in razor cards from grocery store. When we tried to redeem them they had been and last digits on cards were gone. I filed case number, they asked for me file police report. I did! Then they needed to e to review, then they wanted police to investigate?? I asked for my money back or valid cards to redeem. They rejected any request and said police should look further into the matter. Now in my eyes police went as far as they could. Two months have passed and they still expect police to do something about a previous redeemed card and missing pin numbers. I lost out on four hundred dollars!! I believe Razor card has a internal problem with their card manufacturer and they refuse to investigate on their side . Not fair for me to lose my money! Where you is their accountability?

Going back to Razer's reply to my first review, they said to email them at whatever email address they told me. They said they were going to resolve my issue in 24-48 hours(note that I waited 2 weeks before they said this). I recently contacted Razer Gold support, AGAIN. And now they are telling me I have to wait ANOTHER week.

This company is fraudulent. I bought 6 Razer Gold cards from different stores, and each of the 6 cards had only 9-11 digits in the PIN instead of the required 14! Razer's tech support told me that the PIN codes had been used and that I need to contact the police, and then send them the police report and purchase receipt. I would believe this nonsense if it were just 1 card. But there are 6! And all from different stores! The store told me they cannot refund the money because I need to contact Razer myself. I lost $3000.