GoJaneReviews of gojane.com

WARNING Do not buy anything from this vompany. It's a fraude!! I bought 4 pairs of shoes and never recieved them. It's been 2 months now 🙄

I’m not sure if GoJane has sold their company or what the heck is going on...I used to shop with them all the time.. SUCCESSFULLY....recently I bought a romper with off the shoulder Hawaiian print with ruffles and they sent a strapless (cheap material)Capri jumper, at least it was the same fabric print..smh. I sent them pics and emails but never had a return reply. I ended up giving the Jumper away. I thought that hmmmm maybe it was just a fluke and I’ll give them another try so I order some shoes. The dang soles on the wedges came apart within a few weeks!! I’m so done with this NEW CHEAP VERSION OF GOJANE! Buying from them is too much of a gamble.

If I could give zero stars I would!! Used to spend hundreds of dollars with this company! I ordered shoes for my daughter on 4/30/19 was charged again for the same items on 5/1. Used to be able to get a human on the phone now they cut that off only allowing email. After several complaints via email they refunded the duplicate charge on 5/2 and then guess what?!! Took it again the same day! I did not authorize it they aren’t responding to my emails now I have paid a total of $60.48 for plastic Sandals when my total was only $30.24 filed a complaint with the BBB! I will never shop here again!!

I used to love GoJane. They’ve always carried trendy fashion but there are just too many cons now. First, the shoes seem more narrow now so you definitely need a size larger than you wear, if you have wide feet. Second, the “sales” are a rip off in my opinion. They used to be reasonably priced but now it seems like they do what a lot of other companies do; jack up the price of the item and then say it’s 50% off which is really the price it should be. Third and final, the shipping is ridiculous and again you can only get free shipping or your items at the “sale” price.

Terrible service donot buy from them it cost me 20.00 to return my items and then they would not let me exchange a item at the sales price shown never shop with them bad csr

horrible customer service.. wrong shipped a package and refused to deal with the issue...

Gojane seemed great to get cheaper edgy unique shoes, but their hidden policies and fees are unprofessional and misleading at best. I had two large orders with gojane, each $400 totalling $800 so this isn't just a review for a tiny one time purchase. Btw, you can only either use the discount code (advertised as a sale) OR free shipping. Not both.....annoying.... Luckily the first order everything fit. The next one, every single shoe was at least half a size too big. I went through the hassle shipping it back to them, thought it was worth it since it said on the site they cover shipping if it's an exchange. Nope. Had to pay $30 in shipping it back. I got a tracking number and tracked right when they received it. And when they received it they said I owed $200+ more for the exchange and I did very careful calculations and stated this was incorrect. They proceeded to tell me that even for same item diff size exchanges they won't process it with the original cost (in this case purchased at 50% off) and instead only can process it as FULL PRICE. Ridiculous! No where on their site does it say this is a policy. I even got confirmation from another representative, BEFORE I sent it out that this would be an even exchange no extra charge. And even then they still charged me the full amount! I'm still dealing with them and it's end of Jan 2019 and this began Nov 9! Do yourself a favor and order the same shoe somewhere else more known and better free return policy (I exchanged since they said that was free but it ISN'T) like boohoo. I originally ordered from Gojane since I saw they had the same boots that were sold out at DollsKill. Super regretting.

I use to love GoJane. It was one of my top online stores that I checked everyday and ordered frequently. Now its different. Not as many promos for shipping, prices have gone up, when they use to be competitive. Shipping is super expensive now and when you try to return items, the shipping back to California, was like $12 for a two piece because of it's size when the whole outfit was $20. I literally just want to buy elsewhere, seems to much of a risk. Like you'll be out some money if it doesn't fit because it cost nearly as much to return. It changed so much.