GoJaneReviews of gojane.com

All of my items was what I ordered, I also received them in a timely manner.

I'm in love with this site. They have a great selection of clothing and shoes. Shipping is a little high. But over all it is a good site to shop.

Item descriptions are inaccurate and when you try to request to return, they will not refund shipping charges and pay for return shipping charges when I wouldn't have bought the items if the description were correct. I purchases two pairs of heels described at 3.25inches heel height. Items received and measured at 4inches. I would have not purchased these because I can't wear 4 inches as that height is not comfortable for me to wear all day in an office environment. GoJane customer services did nothing to help. I feel lied to. Will not purchase from here again.

I ordered shoes a week ago. I’ve emailed them about my order & was told it would be delivered today or tomorrow. They told me they shipped it out a couple days after my order. UPS says they have not received it! I’ve emailed multiple times today & a couple of hours ago, they have started the process! But I have to wait another week just to receive my shoes! They’ve put the blame on ups because of the holiday season

STAY AWAY THEY ARE NOT THE SAME!!! What I emailed: I am a longtime loyal customer but I am really disappointed in how I received my order. I received my order in a poly shipper bag. The box is extremely damaged. Someone used poor judgment in choosing the poly bag. I keep all of my shoe boxes for all of my shoes and rather not have them damaged especially when paying for shipment. To received it like this is unacceptable. GoJane response: From Carly Thanks for shooting us an email. We apologize your shoe box arrived in that condition! When any merchandise is shipped out its almost in perfect condition including the shoe boxes. Unfortunately we are unable to control how the package is handled while in transit to you.

I used to order from go Jane and the prices were great. I see jeans that are wholesale priced at 27 dollars a pair but they have them for 100 dollars and the. Want to say it’s 50% off. This company lost me with the jacked up prices.

I Never received a confirmation email after placing my order. I ordered often years ago and never had this problem. I purchased a pair of cute boots a week ago and I can’t get in touch with customer service to save my life. I’ll just end up disputing the charge. Definitely not the same Gojane. Zero stars zero customer service and zero dollars from me . Toodles lol

I didn’t want to give them one star! Beware customer stay away from this website with ordering shoes. I purchased a pair of sandals for my granddaughter and I needed to return them. The return cost me $13 only for the UPS store to contact me to inform that the address that is on invoice for returns has moved no longer there, no forwarding address. I have been emailing this company now for several weeks and still do not have a solution as of August 26, 2019. The return to Go Jane was made on August 9, 2019. I have been back and forth now with this company with several emails and still no solution. First they asked for order #, that I provided, then its they want tracking # that i also provided with their response ‘we noted your order and when we receive the merchandise a refund will be issues. Okay Go Jane have you even read my emails? I said the UPS store returned the shoes back to me because you ‘Go Jane” moved leaving no forwarding address. Go Jane has no customer service. They emailed me today, that informed me they included their new address in the email. Ok shoe lovers, 1st there was no address included in the email, and did they seriously want me to yet again pay to return the shoes to them at my expense? Are they serious? I am already in the red and now Go Jane wants me to go further in the red! This company has bad customer services, and in my opinion i think its a home base company and still today August 26, 2019 I don’t have a solution. Good customer service would have to provided free shipping label to return these shoes! STAY AWAY FROM THIS COMPANY! If you have to return anything you will never receive good customer service nor solution to your problem.