GoJaneReviews of gojane.com

Item descriptions are inaccurate and when you try to request to return, they will not refund shipping charges and pay for return shipping charges when I wouldn't have bought the items if the description were correct. I purchases two pairs of heels described at 3.25inches heel height. Items received and measured at 4inches. I would have not purchased these because I can't wear 4 inches as that height is not comfortable for me to wear all day in an office environment. GoJane customer services did nothing to help. I feel lied to. Will not purchase from here again.

Gojane seemed great to get cheaper edgy unique shoes, but their hidden policies and fees are unprofessional and misleading at best. I had two large orders with gojane, each $400 totalling $800 so this isn't just a review for a tiny one time purchase. Btw, you can only either use the discount code (advertised as a sale) OR free shipping. Not both.....annoying.... Luckily the first order everything fit. The next one, every single shoe was at least half a size too big. I went through the hassle shipping it back to them, thought it was worth it since it said on the site they cover shipping if it's an exchange. Nope. Had to pay $30 in shipping it back. I got a tracking number and tracked right when they received it. And when they received it they said I owed $200+ more for the exchange and I did very careful calculations and stated this was incorrect. They proceeded to tell me that even for same item diff size exchanges they won't process it with the original cost (in this case purchased at 50% off) and instead only can process it as FULL PRICE. Ridiculous! No where on their site does it say this is a policy. I even got confirmation from another representative, BEFORE I sent it out that this would be an even exchange no extra charge. And even then they still charged me the full amount! I'm still dealing with them and it's end of Jan 2019 and this began Nov 9! Do yourself a favor and order the same shoe somewhere else more known and better free return policy (I exchanged since they said that was free but it ISN'T) like boohoo. I originally ordered from Gojane since I saw they had the same boots that were sold out at DollsKill. Super regretting.

I use to love GoJane. It was one of my top online stores that I checked everyday and ordered frequently. Now its different. Not as many promos for shipping, prices have gone up, when they use to be competitive. Shipping is super expensive now and when you try to return items, the shipping back to California, was like $12 for a two piece because of it's size when the whole outfit was $20. I literally just want to buy elsewhere, seems to much of a risk. Like you'll be out some money if it doesn't fit because it cost nearly as much to return. It changed so much.

The shipping cost is way too expensive; it cost more to return an item than some of the items purchased. The quality is durable, but it’s not worth losing out on money to ship an item back.

I was very excited to hear about a sale on shoes! They have a lot of great options that are super trendy and affordable. I don’t particularly like spending tons of money on something that will only be worn a couple time so I was excited to get some great going out shoes. I filled my cart until I qualified for free shipping - only to find out that in order to qualify you had to waive the sale price. I don’t find this to be good business. Shipping for 5+ pairs of shoes isn’t cheap!! And even if I only went with one pair and got the sale price the shipping came out to more than half of what I’d pay. In the end I didn’t find it worth it and believe GoJane should rethink its policy.

A pair of my shoes was sent 2 sizes to big and you expect me to pay for shipping. That's poor customer service

Received my order on time, however when I tried on my new jumpsuit it had a hole in it ☹. I had to suck it up and sew it because I needed to wear it the night it was delivered. I am so unsatisfied

Never buy their shoes. I bought 4 pairs of shoes here on a great sale and 3 pairs didn't fit, and one pair was the most uncomfortable pair of shoes my feet have every felt. I wanted to return/ exchange them, but because GoJane does not cover returns the shipping was way too expensive. I would not recommend buying shoes here to anyone. They have good deals and cute styles, but the construction is awful. The soles of the shoes were barely a step above cardboard.