HighbrowReviews of gohighbrow.com

I am a 75 year old woman whose eyebrows were basically nonexistent. I decided to have them permanently done at Highbrow after some research. To say the procedure has made a difference is an understatement. I used to spend 10 tp 15 minutes trying to draw eyebrows only to be dissatisfied with my best efforts. It is a great time saver for me and with lipstick I'm ready to go. The brows look quite natural and I am so pleased with Jill's work. I am now considering having eyeliner done. I have found myself being grateful each day.

I had an annual subscription for a few years, then decided to cancel it because there were few new courses I was interested in. I cancelled my annual autorenewal FIVE MONTHS before the date when the new charge was scheduled. But I was immediately unable to get any more Highbrow daily class emails, despite several efforts. With all other companies, your current subscription continues to be valid until the end of the subscribed period. Since Highbrow makes it really hard to contact them, I just let the time run out. To my dismay, I found a new annual subscription charge in my credit card bill five months after I cancelled it. Highbrow NEVER notified me of an upcoming renewal NOR sent me an invoice or a receipt: NOTHING. This time I pushed through all the barriers to contacting customer service to request a refund. I'm not sure the customer service representative was even a real person: I suspect it was just an AI bot, since it ignored all the information I provided and merely gave the same stock responses the other reviewers here reported. The bot says it is "unable" to give refunds and claims there are no records of the cancellation. If my account was still active, I should have been able to sign up for a new course, right? Impossible! So I wrote again, reiterated my information, attached relevant photo shots, and still got stock responses. I realized if I didn't nip this in the bud, I might be charged every year for the rest of my life. My solution: I contacted my credit card company to dispute the charge. Apparently, they often get complaints against Highbrow, so they refunded my money in three days while dealing with Highbrow themselves. DON'T SIGN UP, JUST DON'T DO IT!!

Just got charged for an annual membership that I don’t use because I did not find the lessons useful. Current best practice is to advise when an annual membership is about to be billed. Or to agree a refund if it’s obvious you do not use a tool. Just got emailed that they don’t refund. Highly recommend against signing up to this service

This website is a complete scam—avoid it at all costs. They use deceptive tactics to take your money and refuse to issue refunds. In my case, they charged me two days before my trial period was even supposed to end. Their customer support is terrible, especially Yulia, who was extremely unhelpful and unprofessional. On top of that, the content they offer is minimal and not worth your time. Save yourself the frustration and stay away

Autorenew trick got me too! The courses are also not that engaging and I dont like that I have to wait each day for a lesson. The customer service also were not interested in helping me with my refund when I asked for a refund a day later from when they took my funds. Really annoyed with them.

Just waste my money

BEWARE -- All accounts are set to auto-renew. I never received any notification that my account was going to be renewed in the near future. I contacted them one day after my account was renewed, asking for a refund as I had not used their service in many months. They canceled my account effective one year from the renewal date and are denying me a refund.

My experience with highbrow was great.The whole staff is very cooperative and helpful .Most importantly the teachers they provided were so kind and effecient towards their students.