philip M.
Shady practices.
Highbrow's manifesto: "Let’s master new ideas, feed and spark curiosity, and expand our horizons…" They should add "... and embrace our fine-print right to charge people for a service they no longer want." I didn't use Highbrow enough, so I forgot about the service - *and* the annual fee the charge. When I saw the renewal fee, I asked to cancel and get a a refund (this was within two days of the charge). Nope, they said... no refund. This is a classic, shady-if-accepted business practice. Hope people forget they signed up, and charge them. Most reputable companies, however, will refund if you cancel right after the renewal. But Highbrow - which is supposed to be about SELF IMPROVEMENT - refused to refund the fee. It's a common trick used by companies, but most of the better ones have the integrity do the right thing in a situation like that. Highbrow (Paddle) clearly does not. I gave them an extra star because I do like the idea. It's just a shame that their business practices fall so short of their ideals.