Go HardwoodReviews of gohardwood.com

I had to wait two weeks more to get my shipment when my shipment actually got to a terminal in my state s's the delivery company could not deliver my tile due to the fact that their equipment only had 1500 limit on it and each one of my pallets was I had to hire people to come in and break down the pallets and lessen the weight I've had to call every day to see where my order was it has been at the estes terminal since January the 29th and I'm still waiting for it to get here on the 4th of February I've actually had a very horrible time with this and I'm not happy at all

The product that arrived did not match our order, so we rejected the shipment. Customer service was terrible and told us that we would be paying for the cost of shipment to us and also back, along with a restocking fee. We have tried calling. And talking to multiple people to see what could be done and no one will return our calls or they are always busy or out of the office conveniently when we call to follow up. Had our customer service experience been different, we would have been okay with reordering. We will never use this company again.

You charge me for the deck on the truck and doesn’t have one so we have to unload by hand. I need my money back Please You also have the address and must of information wrong at the begging so it’s important because of the delivery

the website said that they had about 1600 square feet of the wood I ordered in stock. I ordered 213 square feet and was told the next day that it was out of stock and that the manufacturer is no longer making the wood. Very disappointing since the week before I had just ordered a sample and they didn't say anything when they sent me the sample either. They told me that they could replace it with their own brand but the coloring is different and it was not satisfactory to me. Very disappointed with this company.

I'm a residential contractor and I purchased this flooring for my home and did the work myself. The hard wood floor that I received has a lot of imperfections. They are as follows: - Board width of each board was inconsistent by 1/8 of an inch even after acclimating wood inside for a month at 70 degrees Fahrenheit. - 90% of the boards were very short in length measuring between 12 and 16 inches in length making it difficult to stagger them and close gaps in the consecutive rows because it will not bend. - Tongue was also broken off on many boards - Board ends on many boards were not square. This was evident when using a framing square. It was off by 1/32 to 1/18 of an inch making it impossible to close gaps in the flooring. - About 10% of the boards had cracks in them that can be seen only after installation was completed and the new floor was shined and buffed. Most of theses ran about 3-4 inches down from the end of the boards, but many were in the middle of the boards. After taking into account for waste when I had originally purchased the wood (about 1,800 square feet) for a remodeling project and an addition on my house the wood was in a controlled environment in my home at a constant temperature the entire time. Even though it had taken me about 2 years to install this flooring I'm still not finished. I have about 350 square feet left to finish. I'm at a point right now that I'm tired if fighting this flooring to get it installed. I'm not even sure with all of the problems encountered that I'll have enough to finish the job. I'm tempted to order wood from another manufacturer that will have accurate engineering and milling so I won't be aggravated in trying to finish now that I'm in the home stretch. As a contractor and serving my customers who are always looking for cost effective materials I wood not recommend this wood for installation because even though the installation is a nightmare the finished result leaves a lot to be desired. When I had installed the first floor I had paid top dollar for the wood from a local company, but I was able to install it within a week and it was perfect. Even though I had paid a discount price for the second floor I was still expecting wood in excellent condition since it is an exotic wood. Lesson learned. In response to the reply below: While I understand that the "builder" selection might have some imperfections that set it apart from the "premium" wood, a company of good morals should never sell wood that is nearly impossible to install that requires trimming and copious wood filler to get the boards to literally fit together upon installation. Having tongues missing/broken off from boards and ends that are not square goes beyond being categorized as a more economic "builders" quality. This wood possesses more than the expected imperfections. If it was simply imperfections (such as some cracks throughout pieces of wood), then yes, we could call this an imperfect batch for the lower price. This wood is defective as it is impossible to install as tongue-and-groove hardwood floors due to their defects and therefore, should not be sold. It would be more better suited as scrap wood. And to be clear - the length of the pieces can be figured out and worked with to make a professional and beautiful floor. But the defective issue resides in the fact that the boards simply can't be put together due to improper milling of the boards themselves, resulting in irregular widths that can NOT be corrected to install beautiful floors. An 1/8" gap is noticable and takes away from the natural Brazilian beauty. This is NOT "builders" quality. No one can use this wood and produce gapless/seamless floors.

I ordered over $2000 worth of hardwood and about 60% of it was damaged and go hardwood said they would refund me but never has. Besides that every bit of the flooring you sent was 6” to 12” pieces a bunch of seconds. I would stay clear of these people they are a bunch of crooks. I did call you several times the damaged hardwood is sill sitting in a shipping Container I had to buy to store it. No you have never tried to fix this order you are a bunch of crooks I took pictures and got a signature from the truck driver telling you that over 60% of this load was damaged. And it wasn’t damaged from the carrier it came from your facility that way. If you are not a bunch of crooks I still have every bit of the crap you sent me. Send me a refund and a truck and you can take this crap back with you. And I did call you several times you stopped answering my phone calls. As I said it’s sitting here where it was delivered to you can make it right just let me know. Let all your future customers know how you will take care of them when they spend their hard earned money with you. If you don’t make this right then I’ll post again on here that you are a bunch of crooks and I’ll put a hardwood company name that got me the correct hardwood I needed and had it here very very fast. I’ll be waiting on your response Everyone from the time I wrote this review they have sent me a check to make up for the damaged hardwood they sent me. Thank you Gohardwood

Advertised a product they did not have. Cancelled my order and refunded me quickly.

200 sq foot minimum not clearly noted unless ya dig. any communication other than on the phone spotty at best. to top it, I've tried to get this !@#!@$$ review BS to stop a couple times and it won't. hopefully this will do it. Shipping is nuts.