Carolyn E.
A Couple Hiccups, but overall AMAZING!
There were a couple "hiccups" in the process, but they worked hard to fix them. Covid caused a shipping delay, which we expected, so that wasn't a big deal. However, the delay did cause the pending credit card charge to disappear. At first, we were worried that they had cancelled the order without telling us. Luckily, that wasn't the case. They didn't charge the credit card until we actually received the flooring which I thought was THE BEST!!! The flooring arrived at the pick-up destination on time. The only hiccup there was that the address I was given for pick-up was the terminal's OLD address. They had moved a couple miles down the road the previous year. I called the terminal's phone number and got the correct address. We were able to get our flooring there. The flooring hasn't been installed yet (contractor hasn't gotten around to it yet, but that has nothing to do with Go Hardwood), but we are excited to see it laid because it is beautiful.