Sarah M.
I appreciate the fact this saves my…
I appreciate the fact this saves my family a lot of money but the service I've received since starting the program about a year ago has not been good. One customer service agent says emailing the prescription is fine and now another one says they are not allowed to accept that. One customer service agent even emailed me that they thought my daughter was taking the same prescription twice with 2 different dosage amounts. Come on.....for a pharmacy your staff needs to be trained better.
Response from GoGoMedsJul 9, 2022
Dear Sarah, Sorry for the confusion, both answers are correct depending on who is sending the prescription. It is correct that we cannot take an emailed prescription from the customer but we legally do take an “emailed script” from the physician that is called an e-script. We will explain this to the customer service team so everyone knows to clarify the prescription source prior to answering. Thanks Ron RPh



