Carole
At least 90% of the appointments that I…
At least 90% of the appointments that I received from you were within about 10- 30 minutes for the appointment time. I live 45 minutes away (without any traffic) from the closest airport that has Global Entry appointments. So your service was not helpful at all to me.
Response from Go Global Entry - Faster Global Entry AppointmentsFeb 28, 2026
Hi Carole, we're sorry to hear about your frustrating experience with our service. You're absolutely right - receiving notifications for appointments only 10-30 minutes away isn't helpful, especially when the closest location is 45+ minutes from you. Thank you for sharing this feedback. Based on input like yours, we've updated our platform to filter out appointments that are less than 2 hours away, so customers now have enough lead time to actually make it to their interview. We do offer a money-back guarantee, so if you'd like to request a refund, simply email us at [email protected] and we'll take care of it right away.



