Michele A.
There is NO ONE you can talk to if you…
There is NO ONE you can talk to if you have barriers or challenges to getting your application completed. I ran into an issue because the application kept stating my passport didn’t match with the TSA number I entered. I left emails, called the phone number listed — no response. You know who helped me? The Security Guard. I drove all the way to a local office hoping someone would help me and it was the security guard. Your offices are so concerned with blocking people without an appointment that you completely fail to help people like myself who could use some general support. I wish I paid my application fee directly to the security guard because your website and offices were of no help at all.
Response from Go Global Entry - Faster Global Entry AppointmentsApr 29, 2026
Hi Michele, I'm really sorry you had such a frustrating experience - that sounds very stressful, and I can understand the frustration of not getting a callback when you needed help. I do want to clarify one thing: Go Global Entry isn't affiliated with CBP or the Global Entry program. We're an independent service that just sends notifications when earlier interview appointments open up. Your application fee went directly to CBP, and they're the only ones who can help with application issues like the passport/TSA mismatch you ran into. If something on our notification side didn't work as expected, please reach out and I'll personally take a look. Hope you get this sorted soon. Best, Everett GoGlobalEntry



