Established in 2010, FastPass has connected thousands of passengers to a huge quantity of professionals, licensed and insured drivers. We offer a plataforma online to book your transfer services at the lowest and most competitive rates in the market, combining 24/7 customer service with real-time control and management. Our rates cover all taxes, fees, tolls and gratuities. Everything can be done at the time of the booking and through the website quickly and safely.
Gofastpass (gofastpass.com) has 704 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
gofastpass.com
Website
gofastpass.com
Category
Taxis & Public Transport
Location
Orlando, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 64% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Dear Anni,
Thank you for your feedback. We sincerely apologize for the 20-minute delay with your pickup.
Unfortunately, there was an unexpected road closure near the pickup location that affected our driver’s arrival time. As soon as we became aware of the delay, our team remained in communication with you and provided updates regarding the driver’s arrival.
While unexpected traffic conditions and road closures are outside of our direct control, we understand how important punctuality is to our customers and always do everything possible to minimize any disruption.
We’re glad that, despite the delay, the service was successfully completed and you were transported safely to your destination.
Thank you for choosing FastPass. We hope to have the opportunity to provide you with a smoother and fully punctual experience in the future.
KM
Katie M.
The worst experience I’ve ever had
The worst experience I’ve ever had. Driver attempted to pick us up with no car seats. We paid for car seats. They didn’t inform us they weren’t bringing them and left us stranded at the airport with no solution and then still charged us for the service.
Response from GofastpassOct 8, 2026
We’re very sorry that your experience did not meet the standard of service we aim to provide.
Your reservation did include a car seat; however, due to an operational oversight, the driver dispatched for your service did not have the requested car seat in the vehicle. We fully recognize the importance of this item, especially when traveling with children, and we sincerely apologize for the inconvenience this caused upon your arrival.
As soon as we became aware of the situation, our team offered to arrange another vehicle equipped with the appropriate car seat. Unfortunately, given the additional waiting time required, you understandably chose not to remain at the airport.
The reservation was therefore canceled, and a 100% refund of the amount paid was issued. We also offered a discount toward a future service as an additional gesture for the inconvenience.
We take situations like this seriously and have addressed the issue internally to help prevent it from happening again. We regret that we were unable to provide the experience you expected on this occasion and appreciate the opportunity to clarify that the service was fully refunded.
RH
Robin H.
Great experience!
Very easy to work with and was quoted the best price with a large group.
Response from GofastpassOct 8, 2026
Thank you for your 5-star review. ⭐⭐⭐⭐⭐ We are truly honored by your trust and delighted to know your experience met our high standards. Delivering a refined, reliable, and seamless transportation experience is at the core of what we do. We look forward to welcoming you again and providing the same level of excellence on your next journey.
GE
Gerard
Great service from Bruno
Great service, friendly, courteous driver, clean efficient vehicle.
Response from GofastpassOct 8, 2026
Thank you for your 5-star review. ⭐⭐⭐⭐⭐ We are truly honored by your trust and delighted to know your experience met our high standards. Delivering a refined, reliable, and seamless transportation experience is at the core of what we do. We look forward to welcoming you again and providing the same level of excellence on your next journey.
JI
Jim
Party of 8 cruise bound. FLL to downtown Miami, very convenient and easy.
Making reservations was very easy, communication from start to finish with FastPass and Mauro our driver were great. Service and the vehicle were top of the line! Will definitely refer FastPass and Mauro to anyone I know!
Response from GofastpassOct 8, 2026
Thank you for your 5-star review. ⭐⭐⭐⭐⭐ We are truly honored by your trust and delighted to know your experience met our high standards. Delivering a refined, reliable, and seamless transportation experience is at the core of what we do. We look forward to welcoming you again and providing the same level of excellence on your next journey.
SD
Stacey D.
Our driver Reginaldo was wonderful
Our driver Reginaldo was wonderful! He was friendly, efficient and arrived early! His car was new and air conditioned. We all commented how nice it was. It was a great ride to the airport and we will definitely use again. Thank you!
Response from GofastpassAug 14, 2026
Thank you for your 5-star review. ⭐⭐⭐⭐⭐ We are truly honored by your trust and delighted to know your experience met our high standards. Delivering a refined, reliable, and seamless transportation experience is at the core of what we do. We look forward to welcoming you again and providing the same level of excellence on your next journey.
JP
Jeananne P.
Our flights (2) were delayed
Our flights (2) were delayed. We were very hopeful that we were going to be able to Howard our connecting flight. That was a no. After standing in line to find a new flight, which was 1.5 hrs. We were rescheduled. Unfortunately, by the time all was taken care of, our driver was already at the airport . He suggested to use the chat and email to reschedule. According to the chat , someone would be in contact. I left a voice mail prior to boarding our flight. No response. By the time we arrived the office was closed. Left us stranded. Monday, I called and was told that no refund would be given due to the driver was at the airport and I regretfully did not contact the service. The stress level , with flights being delayed was overwhelming to say the least. Upon further communication, it was determined that the follow up email was sent to the junk folder. How would I have known that? I fully understand that the time was missed. The circumstances surrounding the missed time was no fault of myself. Airlines controlled the rescheduling. I understand the no refund . I would employ that you would reconsider and offer a partial 50% refund. Thank you for your time. Jeananne Postle
Response from GofastpassAug 12, 2026
Thank you for taking the time to share your experience. We truly understand how stressful airline delays and missed connections can be, and we’re sorry your travel plans were disrupted.
In this case, however, our operations were based on the flight originally scheduled to arrive at Orlando International Airport (MCO), which did not show any delay or cancellation. As part of our service, we monitored that scheduled flight, dispatched the driver accordingly, and the driver arrived at the airport as planned. By the time we were notified that your itinerary had changed, the driver had already been dispatched and the original flight had landed, making it impossible to provide a complimentary reschedule.
Our flight monitoring applies to the scheduled arrival flight associated with the reservation, and unfortunately we cannot automatically accommodate itinerary changes when we are not notified in advance with sufficient time to rearrange our schedule.
Although the reservation was correctly handled under our Terms & Conditions and was therefore considered a no-show, we still wanted to help. For that reason, we offered a 25% discount toward a new transfer and would also be happy to extend that offer to your return airport transfer should you choose to travel with us again.
We respectfully believe that a 1-star review does not accurately reflect what occurred in this reservation. While we sincerely regret the circumstances caused by the airline, there were no operational failures on FastPass’s part. Our team followed the reservation exactly as booked and according to our established procedures.
We appreciate your feedback and wish you safe travels in the future.
SD
Stephany D.
Knowledgeable and provided great…
Knowledgeable and provided great options for our travels!
Response from GofastpassAug 14, 2026
Thank you for your 5-star review. ⭐⭐⭐⭐⭐ We are truly honored by your trust and delighted to know your experience met our high standards. Delivering a refined, reliable, and seamless transportation experience is at the core of what we do. We look forward to welcoming you again and providing the same level of excellence on your next journey.
