RJ
It was horrible
It was horrible! You booked and confirmed and just prior to flight landing you cancelled booking!!! There’s no way to contact to find out what’s going on! No one answering calls after certain hour. If yiou’re taking folks money 24/7 you should have someone available 24/7! You all need to re-imagine your service!
Response from GofastpassOct 9, 2026
Dear Customer, We are sorry that you were disappointed, but we believe it is important to clarify several points in this review so that the circumstances are accurately represented. Your transportation request was submitted approximately 90 minutes before your flight’s scheduled arrival, making this a last-minute request. While our team made every effort to accommodate it, our transportation capacity for that period was already fully committed, and due to the distance involved, we were unable to assign a driver who could safely and reliably reach the pickup location on time. Most importantly, this reservation was never confirmed by our team. Submitting a booking request through our system does not constitute final service confirmation. Each request is reviewed by our 24/7 operations team for availability and logistics, after which a final confirmation is issued when the service can be fulfilled. In this case, no final confirmation was issued. As soon as our team determined that we could not reliably accommodate this last-minute request, it was immediately canceled and 100% of the amount charged was refunded. We believe this was the responsible course of action rather than confirming a service that we could not guarantee. We would also like to clarify the statement regarding our availability. Our operations team provides 24/7 support. According to our records, we did not receive a phone call from you regarding this cancellation. The first contact recorded was through our chat the following day, at which time our team promptly responded, explained what had occurred, and confirmed that the full refund had already been processed. We certainly understand the frustration of needing transportation at the last minute and learning that availability could not be secured. However, this review relates to a booking request that we were unfortunately unable to accept, rather than to a transportation service that was confirmed and subsequently failed to be provided. FastPass has been providing professional transportation services since 2010, and we remain committed to reliability, transparency and high service standards. When we cannot confidently fulfill a last-minute request, we believe the appropriate action is to communicate that promptly and return the customer’s payment in full — exactly as was done in this case.