GofastpassReviews of gofastpass.com

The website was easy to use to schedule 3 different rides during our vacation to Florida and a cruise. The one problem I see is the lack of a quick confirmation for pre-checking and during the trip. There is a note that says if your ride is not there to contact customer service immediately. This is troublesome. Why do I not get a direct phone contact or driver name and contact for a no show or late show. This is our first use of Fast Pass, but we have been left standing by other transportation companies before. I would like to have better communication to assure our transportation will be there.

Great chat representative (Kevin). Was easy to work with, Gave me a great value and it made for a very simple booking. Answered any and all questions. No hidden costs.

The chat service was top notch and and answered all questions!

Communication from the company to the customer needs improvement. The driver was professional and the vehicle was very nice and roomy, but the owner sending texts the night before was telling me that if we did not get to the driver right on time, that he would leave us for his next pickup. We were getting off a cruise ship and designated the time to be around 9:15. We hoped to be there by then but you never know how long it will take. It was a bit unnerving to be notified that you will be left behind if you are not right on time. Also he tried to tell me that there was no reason for me to stay on the ship past 8 and that I needed to get off. Sorry, but don't tell me what to do. I hired you to do a job, end of story. I would recommend to him to not tell your customers that you are going to leave them if they are a few minutes late to the pickup.

Excellent experience on your Chat feature.

Our driver did not meet us inside. We were given conflicting information as to why (no room in lot… although he was in the lot and there were ample spots available). Also our driver had questionable driving habits (inconsistent use of turn signal, difficulty staying in the lane, multi tasking cooling off his water bottle with the air vent while driving…). Communication was quick. However follow through was lackluster.

Very easy to book, the attendant on the chat was really helpful and able to book us a van in a couple of hours on a busy day. The driver, Rogério, was very friendly and excellent driver, taking us to our destination safely and fast. The price was very reasonable and I totally recommend the service

I forgot to enter our first destination and they fixed it immediately