Established in 2010, FastPass has connected thousands of passengers to a huge quantity of professionals, licensed and insured drivers. We offer a plataforma online to book your transfer services at the lowest and most competitive rates in the market, combining 24/7 customer service with real-time control and management. Our rates cover all taxes, fees, tolls and gratuities. Everything can be done at the time of the booking and through the website quickly and safely.
Gofastpass (gofastpass.com) has 704 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
gofastpass.com
Website
gofastpass.com
Category
Taxis & Public Transport
Location
Orlando, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 64% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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There was a little miscommunication about where to meet at the airport. We had a little difficulty finding the house, because the driver had the wrong house number in GPS. I was going to my son's house and was not real familiar with the area. However, we arrived safely. Also, I do not like the fact that I am charged a gratuity and still have to tip the driver. The driver should get the gratuity that your company automatically charges the customer.
Response from GofastpassDec 21, 2025
Thank you for your 4-star review. ⭐⭐⭐⭐
We are truly honored by your trust and delighted to know your experience met our high standards. Delivering a refined, reliable, and seamless transportation experience is at the core of what we do. We look forward to welcoming you again and providing the same level of excellence on your next journey.
RR
Randy R.
We had a great experience on both ends…
We had a great experience on both ends of our trip. Our driver was fantastic and very caring to me and my family. Will definitely use them again.
Response from GofastpassDec 21, 2025
Thank you for your 5-star review. ⭐⭐⭐⭐⭐
We are truly honored by your trust and delighted to know your experience met our high standards. Delivering a refined, reliable, and seamless transportation experience is at the core of what we do. We look forward to welcoming you again and providing the same level of excellence on your next journey.
ZB
Zaneta B.
Claudio is hands down the best
Claudio was an amazing driver. He was very patient and helped ease the stress fullness of the embankment process for our cruise. He was so amazing we requested for him to complete our pick up and we have another trip planned for April 2026 and we are planning to use your same company out of Miami
Response from GofastpassDec 21, 2025
Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐
We truly appreciate your trust in our service and are delighted to know you had a great experience with us. Providing reliable, comfortable, and seamless transportation is always our top priority. We look forward to assisting you again on your next trip!
TR
Trista
Driver was very helpful and on time
Driver was very helpful and on time. Such a fast and easy experience!
Response from GofastpassDec 21, 2025
Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐
We truly appreciate your trust in our service and are delighted to know you had a great experience with us. Providing reliable, comfortable, and seamless transportation is always our top priority. We look forward to assisting you again on your next trip!
JE
Jen E.
Communication and pickup went smoothly
Our ride was easy to book. And our driver was very easy to contact on the morning of the pickup to coordinate a meeting location. I just had to identify the door number we'd be waiting at and he showed up just a few minutes later. I chose Gofastpass because there was an easy option for multiple drop offs. My family was split between 2 hotels for the first few days of our vacation so being able to drop my parents at their quiet resort before I headed off to the hubub of Universal was great.
Response from GofastpassDec 21, 2025
Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐
We truly appreciate your trust in our service and are delighted to know you had a great experience with us. Providing reliable, comfortable, and seamless transportation is always our top priority. We look forward to assisting you again on your next trip!
BK
BETTY K.
Airport pick up
I would use Fast pass again. Driver texted a photo of himself and his vehicle. He was on time and professional.
Response from GofastpassDec 21, 2025
Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐
We truly appreciate your trust in our service and are delighted to know you had a great experience with us. Providing reliable, comfortable, and seamless transportation is always our top priority. We look forward to assisting you again on your next trip!
EM
Elizabeth M.
Our driver did not meet us in baggage…
Our driver did not meet us in baggage claim. He did not arrive until after we had our bags. We feel like we paid a lot of money for the exact same service Uber would have provided. Our flight was a little early, but we provided flight details so the driver could track us.
Response from GofastpassDec 11, 2025
Dear Elizabeth,
Thank you for your recent review. We appreciate the opportunity to clarify the circumstances of your airport pickup and explain how our team acted in good faith and according to our standard premium service protocols.
✈️ Flight Monitoring Was Performed
As you correctly mentioned, your flight landed a bit earlier than scheduled. Please note that our team did track your flight and adjusted the pickup time automatically in our system to ensure your driver would be at the airport in time — which is a value-added service we provide at no extra cost, unlike rideshare platforms that rely solely on manual contact.
🧳 Baggage Claim Protocol
Our procedure for airport pickups includes meeting passengers after they retrieve their luggage and exit the secured area — which is precisely when and where our driver was positioned.
However, on that particular day — the eve of Thanksgiving, one of the busiest travel days of the year in the United States — Orlando International Airport was operating at peak capacity, with extremely limited parking availability.
To avoid further delays or inconvenience to you, our driver made the decision to conduct a faster curbside pickup directly at the arrivals level, instead of meeting inside baggage claim and walking you through the congested terminal to the parking structure (which was near full capacity). This approach allowed you to board quickly and avoid a longer wait time — a decision made to prioritize your time and comfort.
🤝 Premium Service, Not a Generic Rideshare
We respectfully disagree with the comparison to services like Uber. While pricing may appear similar in some instances, the FastPass experience includes flight tracking, pre-assigned drivers, centralized support, vetted professional chauffeurs, and a dedicated vehicle and service tailored to your party’s needs.
We do not simply “match” drivers based on app proximity — we prepare for each ride with personalized attention, and our clients often choose us for precisely this level of care and coordination.
📞 Communication Was Maintained
Our staff and your driver remained in contact throughout, and all relevant information about the pickup procedure was communicated clearly and in line with our internal standards. Our priority has always been ensuring smooth, safe, and timely service, especially during high-traffic airport periods.
⸻
✅ In Summary:
• Your flight was tracked and pickup time was adjusted automatically.
• The driver followed standard procedure, meeting after baggage claim — but chose a faster curbside pickup due to extreme airport congestion.
• All communication was timely and transparent.
• Our decision was made to save you time, not reduce service quality.
• We are not a rideshare company, but a premium, pre-booked transfer service with dedicated attention.
We regret that this effort — made in your best interest — did not meet your expectations. Nonetheless, we sincerely appreciate your feedback and have shared your concerns with our operations team so we can continue improving how we explain our procedures during busy travel periods.
Should you travel with us again, we’d be happy to ensure that all elements of our premium service, including optional meet & greet inside the terminal, are delivered to your exact preference.
Warm regards,
Customer Relations Team
SV
Shayna V.
It was a smooth experience
It was a smooth, easy process from the booking all the way through our trip. Both drivers we had were very friendly and professional. I will definitely use the service again in the future!
Response from GofastpassDec 21, 2025
Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐
We truly appreciate your trust in our service and are delighted to know you had a great experience with us. Providing reliable, comfortable, and seamless transportation is always our top priority. We look forward to assisting you again on your next trip!
