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Godiva's Secret Wigs (godivassecretwigs.com) has 47 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
Also known as
godivassecretwigs.com
Website
godivassecretwigs.com
Category
Hair Care & Styling
Location
Woodland Hills, California
Listed on Five Star Index
2026
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The company replied to 100% of reviews.
Latest
Most recent review: September 2026.
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I have to say, I’m a bit heartbroken after receiving my Taylor top and clip on bangs. The topper is much thinner than it looks in the videos, and the bangs are just awful. I brushed them both and tried the topper first. It was better than the bangs, I will say that, but not great. I would be afraid to wear it anywhere because it sits weirdly on the top of your head. They say even if your hair is thin, it will work. Not for me. I tried clipping it on and it kept coming off. I’m so disappointed, I have been watching the videos for about a year trying to decide if I want to try a wig. Glad I didn’t waste even more money buying a wig! I’m out $215 dollars for this?!
Response from Godiva's Secret WigsFeb 24, 2023
Hi Tina, We appreciate you taking the time to write your review. I'm sorry to hear the Taylor Top and the Total Fringe did not meet your expectations. We would never want you to keep something that you don't love. You are welcome to return them for either a store credit or a refund. At the bottom of your invoice enclosed with your order are the return instructions. If you need assistance with your return, please call us at (877)567-9447 and we will be happy to help. We can also help with any questions about our pieces, colors, density, etc. as well. Thank you.
HA
Haymond
Godiva's getting greedy!
I have been with Godiva's Secret Wigs since 2015. I enrolled as a consultant by buying 4 wigs at first. I've been buying my long blonde wigs from them ever since, at consultant prices (that's why they get 2 stars instead of 1). I recently got an email that their rules are that you must spend $500 per year to remain a consultant so in November (2022) I ordered 2 of my wigs, planning on buying 2 more in December when I could afford it, to make up my $500 total to remain a consultant. My credit card automatically checks for available coupons and got me almost $50 off my order so I was pleased and ordered. Next day, I got a call from Godiva restating the $500 total needed, that even with this last order i hadn't met it and that I wasn't entitled to coupons as a consultant so they cancelled my order!!! I was stunned and just said "Okay". Then I got upset - even if I DIDN'T remain a consultant I could have been offered SOMETHING for 7 years of purchasing their wigs (almost $3K worth) but instead I was treated as "less than" and cancelled. So. . . I went to Amazon, bought 2 wigs at $27 each (free shipping with Prime) both a pretty darn cute - one more than the other, but at this price I could buy one every month and still be WAY under the $ 500 minimum (for consultants) or at least $450 for 2 retail wigs from them. Lesson learned and I hope readers here will learn as well - Godiva is getting greedy and in so doing has lost a long-term customer.
Response from Godiva's Secret WigsDec 21, 2022
Hi Dora, Thanks for sharing. We've been working with consultants for almost 25 years and it's extremely rare that we receive a comment like yours.
In 2015, you signed up for our consultant program, which is meant for women who want to start a wig business to work on empowering women by selling our wigs in their community, or at least that is our intention for our consultant business. In November 2020, we updated our Consultant Policies to state that "To remain an active consultant, a consultant must purchase a minimum of $500 worth of product each calendar year." The email you received recently was simply a reminder because you had not met that amount yet. For the consultants that want to empower women, $500 per year is a very small amount because they carry an inventory to show and sell; they are continuously selling and restocking their inventory. The $500 annual commitment is to ensure that consultants do have a wig business and are working with women to help them sometimes during the biggest changes of their lives. We did not intend the consultant program to be a discount for women's personal use.
Additionally, in January 2017, you signed an updated policy that said, "Unless specified "Consultant Promo," any promotions through email, website, Facebook, YouTube or other means are not to be used by Consultants." (If you'd like to see a copy of this, please call our corporate office and we'd be happy to send it to you.)
Each client and consultant is very important to us, so please call us if you need additional information. We're happy you found wigs at prices that work for you.
Sincerely,
Rochelle and Danielle
CH
Chris H.
Poor quality for the price
Loved the videos but found all of their products to be sub-par and overpriced for the quality. Much higher than what you find on other reputable wig sites. The worst quality was their topper. Looked like something you'd get from China on eBay for $5 and they sell that for $100+! The clips are too close to the front so if you have thinning hair there is no way to clip these on. I'm sure these ladies mean well but I've yet to get something decent from this company.
Response from Godiva's Secret WigsDec 21, 2022
Hi Chris. We appreciate you posting your review. We apologize that your experience with your topper was not as you had hoped. Your input is very important to us. We would like to discuss this with you directly. Please call and ask for Shannon Sanchez at (877)567-9447 or (818)591-0808. Thank you.
RR
Ruby R.
I watched videos and took my time…
I watched videos and took my time ordering a wig. I finally did, but still am disappointed. It looks awful on me and the color not near as dark as it showed on the video. I trimmed the bangs a little so it can’t be returned so my money is wasted and I won’t be taking a chance of ordering another. Why does everyone look so perfect in the videos and the wig looks perfect the minute they put it on? No matter what I do, it looked awful and you sure could tell it was a wig, not attractive at all.
Response from Godiva's Secret WigsDec 21, 2022
Hi Ruby Red, I apologize for this delayed response to your review. We just discovered your review here and would like to try and help. We appreciate your watching our videos. Wigs tend to look differently on each person that wears them based on one's own unique features. Our wig experts can help you with choosing a style, color, and provide assistance with any questions or concerns. We are available Monday - Friday from 8:30 am to 4:30 pm PST at (877)567-9447 or by email at [email protected]. We would love to speak with you. Thank you.
DS
Dalene S.
Not a good product
Compared to a human hair long topper. Human hair is visibly realistic, not too shiny, you can run your fingers thru it. the silk topper has a small undetectable comfortable cap that clips to hair. Godiva synthetic is too shiny, has a huge thick cap area that cover total top of head and is very noticeable when wearing. And you cannot run fingers thru synthetic hair. It is a bit thicker, however.
Response from Godiva's Secret WigsDec 21, 2022
Hi Dalene, We appreciate your feedback regarding the topper you received from us and apologize for the long delay in responding to your review. We just recently discovered reviews on this forum and feel it is important to still respond to you. Synthetic fibers will have a shine due to the newness of the fibers being synthetic and not human hair. Once the piece has been washed a few times, the shine naturally tones down. You can also take a little baby powder in your hands, rub your hands together and then run your fingers through the hair fibers. This will help. The great thing about synthetic wigs and toppers is that they are easy to care for and wash & wear. There is no maintenance needed and they are very lightweight. Thank you.
MS
Margaret S.
Still Waiting For My Refund
I returned a topper almost 3 weeks ago, and I still am waiting for the credit to be put back on my card. The tags and all original packaging were intact. Where is my refund???
Response from Godiva's Secret WigsDec 21, 2022
Hi Margaret, I apologize for the long delay in responding to your review. We just discovered reviews in this forum and feel it is important to respond regardless. Although your refund was issued quite a while ago, I see that your order was placed on 5/8/21. Returns take 5-10 business days to process once received by us. It appears your return and refund were processed accordingly. We are available to answer any questions or concerns Monday -Friday between 8:30 am and 4:30 pm PST at (877)567-9447 or at [email protected]. Thank you.
