GodivaReviews of godiva.com

Don't order from this company! They refunded me way less than what I paid for. Never gotten my money back from this scam company!

I bought 5 hot chocolate as Christmas gift for my friends. I made my order on Nov 30 2021, received the products on Dec 8. And ALL 5 cans hot chocolate at best before Feb 3 2022. Which is last than 60 days. I called the customer service, and sent them the picture shown the best before date. In the first beginning, they offered us the credit, we called the C/S try to place the order for the equivalent value. They said that whoever offer me the credit it is not right. Their customer service is not well trained and cannot be trust. Very Terrible customer service. A good product without a good customer service. I think that’s is the reason they have to closed down All their Canadian stores.

Very messy and unorganised online system, rude staff for telephone enquiries.

Don’t order Godiva to the gift. You won’t get it on time. They shipped mu order one week later and then I was not even able to cancel the order. It’s not reliable—-

Godiva's website is misleading in identifying delivery schedule as business days for all processing not calendar days. Additionally, the notification of delay does not appear until after the order is placed. An order placed Dec 4, 2021 did not begin processing until Dec. 6th then factored in UPS delays of an additional 7-10 days of which Godiva will not take responsibility for. Customer service, while pleasant, was "so sorry but there's nothing we can do" when I requested to cancel. Translation- nothing they choose to do. I expect better from Godiva!

Very unreliable delivery schedule. Although they give an estimated delivery time when you place your order, they do not notify you that a delay has taken place. You have to call and track down the information, usually accompanied by excuses that the delivery is the fault of FedEX or UPS. Hard to figure out how FedEx or UPS is to blame when it hasn't left the factory! This has happened on my last 2 orders....I won't be trying for a third time.

I loved Godiva so much and I’m so unhappy and scared that I almost swallowed a sharp pointed on each end, piece of black plastic about 1/2” in size. I ordered 5 nut and caramel boxes and have enjoyed them in the past! I was horrified when I bit into the caramel with some raspberry maybe in it, and the sharp hard plastic was easily noticeable in my mouth. So grateful it didn’t cause damage. I can’t imagine what would have happened if I swallowed it!! I can never eat it again. Frightened to death! And i see below that another review mentioned the sharp plastic piece too! I’m not sure what I should do. I have 3 unopened boxes I want to return and will. I haven’t called them yet as I’m so in shock and disappointed in my favorite candy! That is very dangerous! C. Smith Grosse Pointe MI

July 9th, 2021 I called the Godiva.com customer service to let them know that I received a box of chocolates that reached the best by date of June 2021 and Asked if I can exchange it for a fresh box because I don’t want to eat expired chocolates and the store manager had approved the return then COVID shutdown happened and then Godiva stores closed. So I asked if she would be willing to honor the store managers approval of exchanging this box of chocolates for the exact same box with a later “best by” date And instead of being understanding, professional, and helpful She started to argue with me telling me it was my fault i didn’t exchange it sooner and she cannot replace it regardless what the store manager said bc it’s passed 30 days regardless of the COVID shutdown and started to raise her voice and ended up hanging up on me! Wow! I’ve been a customer of Godiva for 15 years and this is how they treat me! I was not even asking for a refund just simply a box of chocolate that are not expired.