GodivaReviews of godiva.com

My husband bought me a box of Godiva chocolates for my birthday, which is a luxury for us. After eating a couple my husband cut his tongue on one. He pulled out a piece of hard plastic which was from the box and the same color so he couldn't see it. I was so upset I contacted Godiva who was very nice and told me they would send out a replacement box, but NEVER DID. Then I reached out again but was only GHOSTED. Very disappointed to say the least

AWFUL! I have been a loyal customer for years. I placed an order on December 2, 2022. Still don't have it. I've been told it was frozen in the system. I'm done with them and will be shopping locally from now on. I was also on hold for an hour before I got to speak to a human. Ridiculous!!

Terrible Customer Service Terrible customer service. Ordered from UK to be delivered to New York. Had several emails to say the order was accepted and being dealt with. Several days later had an email to say they cannont accept a billing address in the UK. After several emails from me saying I don't want the bill sent to the recipient in NY I just want to cancel. No apologies, only several generic emails stating the same thing. I checked on the website where my order was saying it had been deliverd to NY. After several chats online I eventually was told it wasn't deliverd and they would cancel the order. There was no empathy with helping me to order using a uk billing address. Will not use this site again. Godiva would not print my review on their website.

For the last few Christmas seasons, I've spend hundreds of of dollar in orders. This year I placed my orders a couple months in advance, thinking things would go smoother. They did not. One client did not receive their chocolates. I emailed corporate sales 6 days ago to see if they could send a replacement order, and even offered to double pay. I've still yet to hear if they've sent a replacement order.

I've been a really loyal customer, but the web site hasn't let me check out in the last two years. It says my payment isn't working. I tried three different cards, and even changed my address on one to my work address. Called customer service. They had no idea and made it clear that there was no way to even address the question. Said I could call and order over the phone. Right, I'm going to read 20 addresses over the phone. I can do a corporate order - way more expensive.

I placed a large gift order for my clients. Not only did it arrive weeks late, but Godiva tried to add an extra $1,000 charge on top of the price they quoted. The worst part of all is that Godiva neglected to attach the note I wanted my clients to receive, so I basically sent out thousands of dollars of chocolates to people that had no idea who they were from. To ensure that they fully deserve this poor review, their customer service is non-existent, as I have had to spend hours on hold and waiting for promised callbacks that never come. DO NOT DO BUSINESS WITH THIS COMPANY!

Godiva accepted an order. Kept it active for about 5 days. Then canceled it, asserting that perhaps they were canceling because item was out of stick. Yet the web site allowed me to place a new order for the item.

Predatory business practices. Their website didn’t properly use a Godiva gift card I used on an order. I immediately contacted them to cancel the order so I can place the same order using my gift card. Even though I contacted them within one business day, they refused to cancel the order. I wish I could give them zero stars. I will never give this company my business.