GodivaReviews of godiva.com

I would actually give customer service a "no star" rating. I've had 4 "go arounds" with 4 very unhelpful representatives (2 via phone, 2 via chat). My issue is that I am a Canadian. The GODIVA.com website will not accept my Canadian billing address for my order to be shipped to the U.S. All 4 reps kept telling me, "sorry, we do not ship to Canada". I could not have been more clear about the fact that I was shipping my order to my parcel service address at CBI, Niagara Falls, NY located in the U.S. 95% of CBI parcel service business is from Canadians who cross over the border to collect their packages ordered from companies who do not deliver to Canada. I asked if I could provide my cc info and billing address over the phone. Nope. GODIVA does not currently take phone orders. The world has gone mad. GODIVA has provided terrible customer service to a Canadian neighbour who is simply trying to order their product (dark hot chocolate not available in Canada). I asked for contact information for the CEO or for management. Nope. Could not be provided.

My online order was canceled as items in my order were out of stock, and they didn’t even notify me! I had to call customer service after my order had not shipped for a few days, only to have them tell me that my order was canceled and not offer any resolution such as a discount code or free expedited shipping. The order was for gifts that would no longer arrive in time which was frustrating to say the least.

Virgin experience order took weeks to arrive and less than 2 months before expiration won’t use either company again.

Be aware expired chocolate no help from customer service. I purchased 4 boxes of expensive truffles and they all arrive with expiration date of same month, I needed it for gifts for holidays but they can’t be used at all. Terrible customer service refusing to help at all. Will never purchase from Godiva.com again. Expired products!

Hi Don't order online. Not shipped, paid $25 for next day. No reply as to what is going on. Rip off company that doesn't really exist from what i can see.

I refuse to shop at any business that takes away my choice to pay by cash.

Please be aware if you purchase from this company online their customer service is absolutely horrible!!!!!! My first time, purchased some coffee through them in January,THEY doubled my order and charged me for both. I contacted them right away when I received both separate orders and it's been a nightmare since. I tried twice through them first time I was told we'll take it back bring it to your local UPS but you'll have to pay for return shipping, non-reimbursed yet! And I was all set to do that the next day and I said you know what that's not right called again next person I talked to said I don't know who told you that we don't take back food items. Was on the phone for about an hour he said someone's going to contact you in 5 to 7 days, after 10 I reached out to my credit card company and start a disputing the charge. It finally came to an end on April 12th a letter from my credit card company saying we're reversing the charges back because Godiva said I refuse to send it back to them!!! Well yeah! I'm not going to pay for their mistake, that is unacceptable. I'm still trying to work with my bank, but this should have been taken care of months ago it's plain to see it was their mistake.... So buyers beware!

Worst customer service I’ve ever experienced!!! They sent the wrong products and don’t reply to emails so impossible to get the right ones or a refund - shameful