GodivaReviews of godiva.com

Godiva is a huge load of crap with a fool for a ceo. There is much better chocolate. Poor quality at an over inflated price. It’s time the public started to vote with their dollars and put poor operators like this out of business. I ordered chocolate when delivered they were stale and all sunken. Don’t bother trying to contact them they never reply. Koko black and haigs which is Australian owned is by far superior

I ordered two boxes of chocolate on Dec 16 with two days shipping. I thought I would get it before Christmas. Nope!!! I called them on the 23 and they told me to wait because they would not ship during the weekend. I waited and waited and Christmas came and no chocolate delivered. I contacted them in the 28 and they resent the products. I am ok that they resent the products but I am pissed off because they was not arrived before Christmas as promise.

Same as everyone, placed order 10 days ago and guarantee delivery before christmas eve. Keep asking for 2 days, no exactly reply, just saying there were still 2 more day.... Cant believe they can deliver on time and customer service are lack of information, BAD. It is a gift to a client, VERY DISAPPOINED. Will not purchase again.

No return call backs for a week. Do not buy anything from this company if you expect any customer service.

Same issue as everyone else, ordered way in advance to make sure the Christmas gift would arrive on time and have had no updates for the last 10 days, you call and nobody picks up. I did the live chat last week and was told it would ship a few days ago, never shipped. Never received a tracking number. Pretty much got scammed, I think their game plan is to ship after Christmas since you can't reach them to cancel. (live chat has been disabled) will be reporting to the AG.

Awful service online. I ordered a tin of biscuits which were sent in a flimsy box and the tin is completely squashed. I have sent photo’s by email and followed up 5 times, filled in the online form and also tried to call but there has been no response at all. I really wanted a replacement in time for Christmas but this will not happen now and I am struggling to get a response from anyone. Certainly won’t order from these again and I am at a loss as to how to get to speak to someone to obtain a refund. The phone number on their website isn’t even ringing out!

What a disaster. I ordered my employees chocolate for Christmas. I ordered it on the 12th and was charged on that day with a guaranteed delivery. After 9 days of hearing absolutely nothing, I called and waited on hold forever. So, I chatted on line. They said they are shipping it and it would arrive by Dec.24th, way beyond when I was guaranteed to have it. I heard excuses from the rep only to ask why I wasn’t told for 9 days. Crickets. Kind of makes a person look stupid in the office. Don’t count on them for anything. I will take my business elsewhere next year.

Online store is terrible. Ordered chocolates but it came up with an error. A day later i am charged for it