Hey Carrie, please reach out to our customer support so we can take care of this for you! Based on their stability data, the medication is considered stable for up to 4 days at temperatures as high as 104°F.
The pharmacy also includes a card noting that it's expected for the medication to arrive warm at times and that this does not affect its integrity.
As long as the contents appear intact, the medication is considered safe to use.
EJ
Elizabeth J.
Don’t use
Steer clear of “Dr. Colvin”-extremely rude, unprofessional and doesn’t listen to the patients needs.
Response from GobyMedsMar 24, 2026
We are sorry you didn't have the best experience with one of the providers. Can you reach out to our customer support so we can find out more? We'd love to get this addressed for you.
CP
customer Peggy H.
Did not receive my full order
I ordered three bottles of NAD+ but I only received two models. Who do I talk to to get this corrected?
Response from GobyMedsMar 23, 2026
Hey there, Peggy! Please reach out to our customer support, and we would love to get this taken care of for you!
JT
Jane T.
4 weeks in & I have lost no weight
4 weeks in & I have lost no weight, & still have all of the food noise & no decreased appetite. Do not order from these ppl! They are selling water in a vile
Response from GobyMedsFeb 7, 2026
Hey Jane, sorry you have not had a great experience with us. We will be happy to give you a refund and feel free to reach out to our customer support. We only work with trusted 503a and 503b licensed pharmacies. With that being said you can always reach out to our providers to discuss increasing your dose to find a dose that works better for you.
JR
Joseph R.
Not recommending GobyMeds to anyone and I think the extra $120 you extorted from me was bull shit
I wasn't too pleased that you asked me to kick in another $120 in order to ship my last order, after I had already paid $549 for a 3 month supply. You said that was supposedly due to my prescription being a higher dosage at 13.5mg. Well, you knew what my dosage would be from the lengthy questionnaire I was required to fill out in the initial screening process, and before I was required make the initial payment of $549. If I had a higher dosage, I would expect that to have been taken into account when charging me for my initial payment. So to get asked later for more money, almost as if you were holding my prescription and my initial payment hostage in order to ship my meds, well, it kind of reeked to high heaven, and I suspect that that is probably illegal. To me, it seemed like a "bait-and-switch" scheme.
Furthermore, I also didn't appreciate the continue run-around that got in placing the order, and a general lack of communication on your part. Several times I had to contact you and ask where my order was, and why it was again delayed. I always had to contact you. I would expect, if there was some sort of delay, a professional organization would be pro-active and let me know what the hold-ups were, what I could do to help (if anything), and when I could expect delivery. That's what a professional organization would do. You didn't.
Response from GobyMedsJan 9, 2026
Thank you for sharing your feedback. We’re sorry this experience felt frustrating.
For clarity, all patients complete an initial intake, after which a licensed provider reviews and determines the appropriate dosage. If a prescription requires a higher dosage than standard pricing covers, we give the patient the option to either cancel the order for a full refund or approve the additional cost before the medication is shipped. No orders are processed without patient confirmation.
We also acknowledge your concerns about communication and regret that updates did not meet expectations. This feedback has been shared internally as we continue improving our processes.
If you’d like to discuss your order further, you can message us through the Support Chat in your Patient Portal. Thanks for taking the time to share your experience!
BC
Brandi C.
Save your money
Hello, I am just finishing up my first vial that I started 10/19/25. I have no lost ANY weight. I have reached out to goby MULTIPLE times and have taken all advice from their “doctors” and have not had any results, I eat healthy and I exercise daily and NOTHING. I ordered a 2nd round because I was hopeful that by the time I finished this 1st vial I would get somewhere. I have not opened my 2nd vial yet and I don’t want to use it anymore. I am so disappointed in this product. I am hoping for a refund, but I doubt I will get it. Save your money, this product is garbage.
Response from GobyMedsDec 31, 2025
Hi! Thank you for taking the time to leave an honest review. Our goal is always to provide every individual with the best experience possible. We understand that medications don’t work the same way for everyone, and weight loss results can vary from person to person.
In some cases, our medical providers may need to adjust or increase dosage over time to better align with an individual’s goals. It’s also important to note that not everyone begins losing weight immediately on a GLP-1 medication - many people see results after gradually titrating up to a therapeutic dose.
Our providers work closely with each patient to monitor progress and make thoughtful adjustments as needed. If you have any questions or would like to discuss your treatment plan further, please don’t hesitate to reach out - we’re always happy to help.
KS
KShea
Seems like the dosage decreases with…
Seems like the dosage decreases with each order. Definitely doesn’t work as effectively. Hope they’re diluting the vials w safe ingredients.
Response from GobyMedsDec 18, 2025
Hey Lisa, sorry you are having a less-than-ideal experience with your medication. Please reach out to our customer support so we can get this taken care of. We would like to also note that we only use well regulated and trusted 503(a) and 503(b) pharmacies in the US for our medications. our medications are not 'diluted' in anyway and each pharmacy is required to go through rigorous testing. Please let us know how we can make your experience better by reaching out to the customer support team.
JS
Jennifer S.
Misleading pricing
I signed up for GobyMeds for $599 for a 12 week supply and then was charged $899 for my second order with no previous notice of the price change. When I reached out to customer service they said I paid the wrong price initially and did not qualify for any further discounts even though there is a promotion going until Dec. 31. My renewal is in January. Very poor customer service.
Response from GobyMedsDec 18, 2025
Hey Jennifer! We're sorry you had anything but an excellent experience with us. Please reach out to our customer support team and we will get this taken care of for you! We do not have any automatic payments or subscriptions but please reach back out to us!
