Mr I G.
The product was delayed one day due to…
The product was delayed one day due to UPS inability to get in the gate of our community. UPS does have a code as do all delivery services so I’ve no idea why this happened. The result was that the cooler packs were completely liquid and not even cool.
Response from GobyMedsApr 27, 2026
Hey there! Thanks for taking the time to leave us a review. We absolutely understand that ups can be frustrating at times. However, your medication should be perfectly fine to use even if the ice packs are melted. We add the cooler packs in as a courtesy just in case something like this happens. The medications coming from our pharmacies are stable even at 100+ degrees for several days. If you need any other assistance, please feel free to reach out to us, and we will get you taken care of!

