Hi! Thank you for sharing your concern. It looks like a member of our team took a look at your order and it was sent correctly for your order. They have contacted you directly. Please let us know if you have any other questions!
TA
Tanya
I ordered a 3 month supply by only got…
I ordered a 3 month supply by only got one. I have been trying to get a hold of support for over an hour but it's been crickets.
Response from GobyMedsSep 11, 2026
Hi! Flagging this with our Customer Support team and will make sure that someone gets in touch with you soon!
DH
Donna H.
There was no cold pack with the…
There was no cold pack with the medicine and the lid was on upside down so the foam cooler wasn’t sealed. Not sure the glp-1 is still viable.
Response from GobyMedsSep 11, 2026
Hi! Thank you so much for letting us know! Sharing this with our Customer Support team and will make sure that someone helps you resolve this issue ASAP.
CP
Customer P.
First Order Received Warm
Received my first order and while I know the product does not need to be cold to the touch; from PA to CA in September, it arrived warm and sweaty. Disappointing and did not instill trust or confidence. With so many telehealth companies to choose from, I suggest trying another.
Response from GobyMedsSep 5, 2026
Hi! Thank you for sharing your concern.
Our medications are shelf-stable and maintain their full potency even after several days at temperatures reaching 104°F. While we include a complimentary ice pack as an added precaution, it is normal for it to arrive melted and does not impact the quality of your order.
We do take all feedback into consideration; however, as we work to constantly improve our processes for all customers!
KE
Kevin
My poor experience with GobyMeds
My experience with GobyMeds — 90 days with essentially no results
I am posting this because I want other customers considering compounded GLP-1 medication to know about my experience.
Before using GobyMeds, I had used a GLP-1 from another compounding pharmacy. During approximately four weeks with that medication, I experienced noticeable appetite suppression, a significant reduction in food noise, some nausea and diarrhea, and lost approximately 4 pounds.
I then switched to GobyMeds because their pricing was considerably better. I paid approximately $600 for a 90-day supply. During those 90 days, I followed the prescribed dosing and eventually increased to a higher dose.
The experience was completely different. I experienced essentially no appetite suppression, no reduction in food noise, and no meaningful weight loss during the entire 90-day period. Increasing the dose did not change this.
I contacted GobyMeds because I was concerned that something might be wrong with the medication. My concern was not simply that I had lost any weight - I was experiencing essentially none of the effects I had previously experienced with a GLP-1.
The response I received was essentially to be patient.
I cannot say that the vials contained no active medication, because I have no way to independently verify that. However, after spending approximately $600 and using the medication for the full 90 days, I am extremely disappointed that I received none of the benefits I had previously experienced from a GLP-1.
I would like GobyMeds to take this concern seriously and explain how they assure customers that compounded medication is properly prepared, accurately dosed, and meets appropriate quality standards.
Based on my personal experience, I would not currently recommend GobyMeds to someone considering a compounded GLP-1. I feel like I wasted $600! A final insight: Goby Meds is a Marketing organizations that funnels leads to pharmacies. They have no direct oversight of the production of independent compound pharmacists.
Response from GobyMedsAug 31, 2026
Hi - thank you so much for sharing your concerns. All of our products come from 503A and 503B pharmacies. We spend a lot of time vetting out pharmacy partners to make sure they are going to be a good fit for our customers. With that being said; however, we cannot guarantee results for individuals. When you get a chance, can you please email our Customer Support team at [email protected]? They may be able to help you get started with another pharmacy!
NS
Nicoletta S.
Not an easy re-order review
The first time was a easy transaction
The second time was extremely hard. I figured since they have my profile that my second order for a trimester would go smooth, I was wrong.
The “ Professionals” weren’t so professional, they first prescribed the initial order and wanted me to start at 9 unit with increments every other week, the second person, kept asking me what dosage I was taking, it took multiple people snd me questioning what was going on and sending a photo of my initial order for them to get it right.
I thought I was talking to medical staff, but either not properly trained or not caring enough to verify prior to completing my second order. I’m not sure I’m going to reorder through gobymeds.
My health is important and I need someone who is competent in regard to this.
Response from GobyMedsAug 28, 2026
Hi! Thank you so much for taking the time to leave a review and for sharing your feedback. Sharing with our internal team as well to make sure that this is improved and not an issue moving forward. Someone will be in touch soon!
FE
Felicia
Medication doesn’t work I gained 4lb…
Medication doesn’t work I gained 4lb while on tirzepatide. Bad product.,, no strengt its like water you will not lose weight they are a Rippoff Stay away. Fake medication.. 100%just saline.
****PLACEBO*** Don’t waste your money… you will Most Definitely Gain weight on their meds… it’s all Saline and just Water. Take my word. You don’t hear you stomach processing the medication.. Food Noises Stays…The pharmacy’s they use low ball people out of their money. HIPPA should close them down.
Due to my adverse reaction to this medication.. my doctor and are requesting a reimbursement of my funds. Waiting for Goby meds to resolve my complaint. I have filed a HIPAA complaint and Better Business Bureau complaint.
Response from GobyMedsAug 28, 2026
Thank you for sharing with us. If you are concerned about the quality of the product, please send a message to our Customer Support team. You can reach them anytime at [email protected]. They will be able to help you out and also possibly get you set up with a new pharmacy. For many individuals, if you are just getting started, it can take a while to get to a dose that works for you. Please let us know if you have any further questions!
LH
Linda H.
horrible customer service
I placed an order on August 22 and was charged immediately. The prescription was approved and then there was a delay. Customer service said they needed to adjust my prescription to when I was on the med before which is what I asked at the beginning. Then they said they needed to review it 2 days ago. I’ve written and left voicemails for them to call me back so we can move the process along. I have not heard back from anyone. I’ve had friends talk about how quickly they got their meds from other sites and now I wish I went with them instead.
Response from GobyMedsAug 28, 2026
Hi! Thank you so much for taking the time to share this with us. We are sharing this information with our Customer Support team. If you haven't heard from someone yet, you should soon. Sorry for the miscommunication on this order, and thank you for letting us know! We want to make sure that all of our customers have the best experience possible.