GOBYReviews of goby.co

Service response is horrible, I have ordered replacement brush heads 4 seperate times starting on August 17th, 2023 and still no brush heads. All 4 orders are still "in process". Goby sent me a message saying that they were ready to ship a month ago but they are still in process.

I’ve been using my Goby toothbrush since 2021 and everything used to be great. Replacement brush heads were ordered and processed in a timely manner and I never had issues. But suddenly in early 2023, something changed. Goby went silent on social media for months, orders went unfilled, and expected ship dates kept being pushed with no explanation. I’ve requested that they send communication to customers about order delays, but the requests go unanswered. I also reported an issue where orders are being processed BEFORE the deadline to skip or cancel, which they also have not fixed. I don’t know what’s going on, but as of November 2023, I no longer recommend Goby and do not consider them a reputable company. They used to be great and I hope they can get things figured out soon, but I won’t hold my breath. I’ve officially cancelled my subscriptions with them.

WORST SERVICE EVER! Two orders placed over 4 months work both still showing in progress. No response from costumer service. COMPLETE SCAM. And then they had the nerve to email me FOR A REVIEW! Way to have your finger on the pulse, Goby! Now, because of their horrible service and company, we are forced to go buy new brushes from a faster and more reliable place. DO NOT WASTE YOUR TIME OR MONEY

I ordered refill toothbrush heads 3 months ago. Never received them. I emailed 4 times for a refund, haven't heard anything back or received any mail. This company is a scam do not buy from them!!!

Getting my initial toothbrush was amazing a year ago, and even when the battery died it was great to replace. However, ever since spring 2023 anytime I tried to get bristles or get a new replacement brush. It is bit a complete nightmare of over 6 months of emails with no response whatsoever. I completely give up on this brand.

This company is 9 months behind on my brush head refill subscription. If you are also a customer experiencing this issue, report it to the FTC and your state Attorney General. Goby has bad customer service and is refusing to admit there are manufacturing delays. They have charged me and not delivered, given me credit and not delivered, now they’re just ignoring requests.

Brush +60 days late. I was told I would get a 10$ store credit due to how late it was. Charged again this month and only received a store credit of 2.50$. The customer service reps will just ignore your email.

This is a scam. I ordered 3 brush heads because my ortho gave me a free goby electric brush. It’s been 2 months and they don’t respond to my calls or emails and they took the money! Do not buy it’s a scam