GOBYReviews of goby.co

I first ordered my toothbrush in 2021, customer service was great, anytime I ordered replacement toothbrush heads they shipped right away. After only 2 years, my toothbrush stopped working for no reason. It was covered under the warranty but took them 2 months to ship, and the two times I've ordered replacement heads it's taken months to receive them. The company obviously changed their customer service and it's now pretty bad. I love the way the toothbrush looks, but other than that, I wouldn't recommend Goby.

FAILURE TO HONOR WARRANTY. On January 4, 2024, I contacted Goby about my toothbrush handle’s having lost its ability to hold a charge. Goby responded saying that “we’ll utilize our warranty to send a new brush handle.” Following that, I emailed Goby four times requesting a follow-through on the replacement, but each resulted merely in a seemingly automated response about heavy email volumes and alleged shipping delays. On February 26, I let Goby know that I would submit a complaint to the BBB if I didn’t hear back from them with details on the replacement. I did not hear back from them, so I submitted the complaint. Two days later, I received another canned response from Goby alleging ongoing shipping delays. It appears that Goby uses that excuse frequently to explain their inability to provide warrantied replacement items (even though there seem to be no such delays with shipping out the exact same items if purchased new). I have since requested a refund on the purchase price of the toothbrush, but Goby has rejected the request. Given my experience with Goby and their flippant responses to my inquiries, given the numerous BBB complaints against them for failing to honor their warranty, given the numerous online reviews here and elsewhere noting Goby's poor customer service, and given their refusal to provide a refund, I myself have no desire to use Goby products ever again. It is surprising to me that a company that specializes in only one product and that speaks so proudly of their warranty for that product could be so dismissive of customers when that product fails.

I like the toothbrush but I have been charged 3 times in a row for the subscription refills and haven't received anything since September. No response to my emails, no mass email from them saying "Sorry, we're a bit backlogged," nothing. If you go to the website it looks like they're still taking orders and advertising the subscription service like nothing is wrong which really borders on fraud. Same thing happened last year and they refunded me for one of the late shipments, but no response at all this time around. I'm ready to just get a new one from somewhere else and hope one day they refund me.

Toothbrush is fine, but the company is horrible. Being charged for replacement heads and never received them. Brush broke after a year, and despite calling and emailing monthly about the lifetime warranty, I have never gotten a replacements. Don't buy from this company.

Truthfully, the toothbrush is great. The problem is the service. I was charged for 3 months for the replacement heads and never received them. Had I not been paying attention it would probably still be happening. I contacted the company and they said it would be sent out and they were “sorry”. Months later still have not received them. Contacted them again with no reply. Total rip off. I would NOT recommend!!

My last two orders never arrived, and my brush head doesn't work. They are totally unresponsive. I just canceled my subscription.

SCAMMMMM!!! I was given this brush by my orthodontist in ARKANSAS and have not been able to replace the heads. I finally went ahead and google the company after not being able to find my original box it came in. I ordered 2 new heads 09/25/2023. It’s now 12/04/2023 and I still don’t have them. I reached out and they told me it was because I needed to update my address via a link they sent me but my order still says something about it waiting to be shipped. I asked for a refund through my Chase account for this PayPal payment.

My children were given goby toothbrushes by their orthodontist. I ordered replacement heads on October 20, 2023, and paid for two-day shipping. Huge mistake. I never received the brush heads. I contacted them by email and even found a phone number. I have emails, left messages, and left negative reviews and I still have not heard the first word back from Goby. I even responded to their email requesting feedback on my recent order but that didn't even get their attention. They will take your order and take your money, but in my experience they will not send you your order. My order still shows "in progress" 40 days later. I contacted PayPal and they refunded my money. When it comes to Goby, I recommend you stay away.