Theresa S.
I want to share my experience so others…
I want to share my experience so others understand how the signup process works. When registering with BioVerse, you are required to select and commit to a treatment plan (including the number of months) before speaking to a doctor or any medical professional. During the intake process, a $39 fee is presented as an intake charge. You are told your card will not be charged at that time. However, my card was immediately charged — not just the $39 intake fee, but for the full treatment plan duration I selected. There was no consultation prior to the charge being processed. When I contacted customer service, I was initially told no charge had been taken, despite my bank confirming the transaction. I was then informed that cancellation can take 10–20 days to process. The $39 intake fee is non-refundable. If you are considering signing up, be aware: • You must select and financially commit to a plan before speaking to a provider. • Charges may process immediately. • Cancellation processing is not instant. Review the billing terms very carefully before entering payment information.
Response from BIOVERSEFeb 27, 2026
Hi Theresa, thank you for sharing your experience. I completely understand how frustrating it must have been to be charged for a full treatment plan before even speaking with a doctor, especially with the confusion around the $39 intake fee and the delay in cancellation processing. That’s understandably stressful and not the experience we want for anyone. Your feedback is very important; it helps us see where we can improve the signup and billing process. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond within 1–2 business days and look forward to working 1x1 with you. Thank you!



