BIOVERSEReviews of gobioverse.com

I am a bioverse subscriber and have had the WORST experience with them. They do not communicate at all and when they do it is to assure you that they are taking action on whatever you communicated to them about but they do not follow through. I have back and forth messages from communication attempts by email to their bioverse support and through their portal. Their phone line is also a dead end and never answers regardless of if you leave a message with contact information. My experience is that when I was due to receive a renewal for my medication I was provided options on a refill frequency and after making the selection and paying my rx went to a “pharmacy” where it has sat being “processed without a tracking number or any information on delivery or shipping. When I questioned this I was put back through the entire process of making my selection, confirming my selection and then receiving zero responses to questions or inquiries. Bottom line I question if this business is real or if it is a scam.

I did not “complete my purchase” but they charged my card anyway. This was an initial order. I tried to call and they apparently don’t have any customer service on the weekends but they advertise they are a medical company??? Tried to call Monday several times and they said heavy call volumes and use email. They would get back to me in 2days. Emailed with no response. I contacted American Express to dispute the charges. American Express told me it was a subscription service. I did not see that on their Facebook advertisement.

Terrible service send that kind of medication and no one has to sign for $702.00 dollars and the package is missing! Refused to resend it went through ups! And said contact the company that sent it so I’m out 702 dollars this is terrible who has that to waste ?? I’m not pleased at all and I feel they just want your money . They don’t care about how it affects us personally ! Not happy at all I think they should resend it and have someone sign for it !

Bioverse told me to cancel my subscription by 12/23 or they would auto renew. I advised them everyday beginning on 12/20 that I wanted to cancel the subscription. They sent it anyway and charged my credit card. They won’t take responsibility for their error. I refused delivery and am still trying to get my money back.

I began using this company for my Tirzepatide back in August 2024. On their website they do state “cancel at any time” which is not true. I was initially charged $709 supposedly for 3 months supply of medication. As a client, you’re supposed to complete a questionnaire to make sure the medication is still right for you, and for them to adjust your dosage. Once they have your credit card information, they bill you $449 every month, regardless of whether you have completed your questionnaire or not and you cannot delete your card. I have gotten medication from them ONE time. I have had to dispute charges from them EVERY month and I have finally canceled my card because they keep charging me on a monthly basis. I have MULTIPLE emails from them about them escalating my problem, multiple emails with them stating I have canceled service and they will miss me, yet I was charged $449 in November and again in December and have not received any medication from them for either of those charges. Run, don’t walk, away from them. Any time you are on a medication, (especially an injectable med), an NP, PA, MD or DO should be closely following you, but that’s not the case with Bioverse. Terrible customer service and highly questionable business practices.

Adding on to my previous review… there has been no resolution. I was charged $500 almost 4 weeks ago for medication I have yet to receive. I still have no response from emails sent before Christmas, on Jan. 30 or earlier this week. They do not take phone calls. Bioverse “responded” to my review by advising me to email them and I still have not heard back. I looked into filing a complaint with the BBB but they have an F grade and have never responded to a complaint filed against them. I’m currently working with my bank to reserve the charges, and am hoping that will resolve this.

This company is very dishonest. Steer clear. They will charge you, send nothing. And you cannot contact anyone except a pre-fabbed email that does not answer your question. When you log in, there is simply nothing there. Nothing. When you email them to cancel your account they tell you to log into your account to manage your prescription. Its a vicious circle. The only way to cancel is to dispute the charge on your credit card and then block them on your card and report your credit card stolen so you get a new number and that card is cancelled. Beware! The responses here by the company are meaningless and fake. There is no one to help you and you have no access to your profile/account.

Stay away from this company. They have a beautiful well working website to get you to sign up but then you can never get logged in again. Just says page unavailable. They are trying to charge me again for another 3 months of medication when I just paid two weeks ago. Customer service is not responding and I’m not even sure this is the real medicine because it didn’t do anything, I’m still hungry and not loosing weight.