CandleMan
Order stuck in processing.
Medication has been processing for over 2 weeks. Asked for an update and haven't heard anything back.
Response from BIOVERSEMar 13, 2025
That's great to hear!

BIOVERSE is listed under Pharmacy & Medicine in New York, New York.
BIOVERSE (gobioverse.com) has 396 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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Claim this listingPharmacy & Medicine · Commack, New York
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Showing 209 reviews with 1 star · Clear filters
CandleMan
Medication has been processing for over 2 weeks. Asked for an update and haven't heard anything back.
Response from BIOVERSEMar 13, 2025
That's great to hear!
Mom J.
I asked a question about what I should be using to draw the medication and got no response... B12 and then with the weightloss, nothing... did not feel it helped at all.. not even sure if it is what they said it was.... very disapointed....
Response from BIOVERSEMay 13, 2025
Hi Mom Jones, we appreciate your feedback and understand your concerns. We weren’t able to locate your account based on the information provided. If you could send us your email or order details, we’d be happy to look into this and assist you further.
Debbie D.
This company approved me on 2/14. Charged my card on 2/21 and have not sent any product. They refuse to refund my money. Buyer beware!
Response from BIOVERSEMar 20, 2025
Hi Debbie, we understand the frustration. Your order has been canceled and refunded. Let us know if there's anything else we can do for you!
Jessica L.
Really disappointed and feel ripped off. I had asked for tierzepatide and they ended up sending me some diluted version of it with a bunch of vitamins in it. I’ve been on tierzepatide before so I know how well it works. I didn’t loose any weight and didn’t have one side effect. So either they or the pharmacy ripped me off. Also everytime I would message them about the issues a random message came back saying I had excellent weight loss :/ . Clearly unprofessional and don’t know what they are doing. Find a different company:)
Response from BIOVERSEMar 20, 2025
Hi Jessica Lunsford, your feedback helps us improve, and we’re here to help. We didn’t receive any messages from you through the portal, but we want to make sure your concerns are addressed. If you’re still experiencing issues, please reach out, and we’ll do our best to assist you!
Ruby
They have an option where you can message your provider. The first couple of days when I messaged them, they would respond within 24 hours. After about a week or two, they completely stopped messaging me. I even sent emails to their customer support email and got nothing back. I canceled my subscription because it was crazy. They also don’t have a support phone number anywhere, just the email they never answer. Some of the worst customer support/service I’ve seen
Response from BIOVERSEMar 20, 2025
Hey Ruby, we’re always looking to improve, so we appreciate your input. I tried searching for all the Ruby we have on file, but i’ll need more details to identify the correct account. If you need further assistance, feel free to reach out!
Rebekah S.
Do not go here they promise monthly payments then randomly charge you full cost when they feel like it. They are terrible I plan to file a charge back first thing in the morning as their customer service do not exist and will be leaving a review anywhere I can find a place to
Response from BIOVERSEMar 26, 2025
Hi Rebekah Silkett, thank you for your review. We’re here to help, we have cancelled and refunded your order. Please don’t hesitate to reach out if anything.
Lynda M.
Do not order from this company! It's a scam! I purchased a 3 month supply of Tirzepatide for $1186.92!! They immediately charged my card and NEVER SENT me my order. They have no customer service phone number. I've messaged several times with no response. Now I get to file a complaint with my credit card company.
Response from BIOVERSEMar 26, 2025
Hi Lynda Miller, we weren’t able to locate your account, but we’d really like the chance to sort this out. Please reach out to our team directly so we can assist you right away.
Leigh D.
Zero stars! The company is horrible to deal with. They dont deliver as promised and when you cancel, they say it's in there "terms and conditions" that you can't. Beware of them!!! Joi wellness is great so is ageless rx. I only switched bc they dont deliver what i need to NC anymore.
Response from BIOVERSEMar 26, 2025
Hi Leigh, we’re sorry this experience didn’t meet your expectations. Your order has been canceled and your refund has been processed. If there’s anything else you need, our team is always here to help.