Randy G.
Your customer service is terrible
Your customer service is terrible. We recently bought another battery operated warm piece of clothing. The battery was bad. I did everything that customer service asked me to do to make sure it was bad. It didn’t charge and didn’t work. But I could not get another one unless I paid for shipping and sent it back to you and then you would send me another one. That’s not right. I paid for a good battery when I bought the piece of clothing and didn’t get one. Your company should’ve sent me another one and a prepaid shipping label to send back the bad one. I’m not buying from your company anymore. It’s not the first time that I thought your customer service was bad.
Response from GOBISep 3, 2026
Hi, We’re truly sorry to hear about your experience and understand your frustration. We’d like the opportunity to make this right and help get you a working battery so you can use your jacket. We noticed that your last purchase with us was in 2023, and we weren’t able to locate any previous email correspondence regarding this battery issue. We’re reaching out to you by email so we can better understand what happened and work toward a resolution. We appreciate you bringing this to our attention and hope we can make this right for you. The GOBI Team 🔥❄️