Shopping in C.
Begrudging exchange
Gobi begrudgingly exchanged a cooling vest that leaked the first time that I tried it. The Gobi customer service rep argued that they had been unable to make it leak at their warehouse. Do they think that it is FUN to repackage, drive to UPS, and return a defective product, to then wait for the exchange? Fortunately, I had recorded the water dripping out of the vest and could prove that the vest was defective. Gobi finally sent a replacement, but the cooling vest was so useless that I ended up throwing it away. The exchange experience annoyed me enough that I decided not to purchase a new heated coat this year, even though I have all of the Gobi heated products.
Response from GOBISep 14, 2026
Hi, We’re truly sorry to hear about your experience with the cooling vest and the frustration caused by the exchange process. With our cooling vests, leaks can sometimes occur for a few different reasons, such as the reservoir zipper not being fully closed or having a small gap, or the tubing not being securely connected to the pump. These issues can be difficult to reproduce during warehouse testing, which may explain why our team was unable to identify a leak when inspecting the vest. That said, we understand that you experienced the leak firsthand, and we appreciate that you documented it for our team. We truly value your loyalty as someone who has owned multiple GOBI products, and we appreciate you taking the time to share your feedback. The GOBI Team 🔥❄️