GOBIReviews of gobiheat.com

3.8194 reviews
Clothing & Underwear
530 Schunk Rd Warehouse, Celina, Ohio

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GOBI

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About GOBI

GOBI is a woman-owned personal climate brand built for people who refuse to let the weather decide what their day looks like.For more than a decade, we’ve designed gear that helps people stay comfortable through changing conditions, from heated apparel and accessories for cold days to cooling and sun-protection gear for warmer ones. Our goal is simple: give people more control over their comfort so they can keep working, exploring, traveling, cheering from the sidelines, and enjoying life outdoors in every season.Our lineup includes heated vests, heated jackets, heated hoodies, heated gloves, heated socks, heated base layers, heated blankets, heated chairs, cooling vests, wearable cooling gear, and sun-protection apparel. We design products for a wide range of people and activities, including outdoor recreation, work, travel, hunting, sporting events, everyday errands, and time spent outside with family and friends.GOBI products are designed with real life in mind. We focus on comfortable fits, intuitive controls, practical features, and versatile styles that integrate easily into your everyday routine. Our heated gear uses rechargeable battery-powered technology to provide on-demand warmth, while our cooling and sun-protection products are designed to help make hot and sunny conditions more manageable.We listen closely to customer feedback and continually refine our products based on how they are actually used. Because comfort is about more than temperature. It is about having the freedom to get outside, get things done, and enjoy more of your day regardless of the forecast.

GOBI (gobiheat.com) has 194 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.

Also known as: gobiheat.com
Website: gobiheat.com
Category: Clothing & Underwear
Location: Celina, Ohio
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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GOBI reviews

Showing 8 reviews with 3 stars · Clear filters

James E J.
Oct 22, 2026
Your Canadian web page was terrible as…
Your Canadian web page was terrible as it said free shipping over $100 but when I checked out it applied $70 something delivery charge also it didn’t apply my 20% discount at check out ! I will say that once your customer rep physically called me ( which was awesome) she helped me through the process and also noticed something I ordered wasn’t compatible with the battery I had also purchased . It was greatly appreciated that she noticed this! She was excellent 5 stars
Response from GOBIOct 22, 2026
HI, Thank you for sharing your feedback! We’re sorry for the confusion with the shipping charges and discount during checkout, but we’re delighted to hear that our customer service representative was able to assist you personally. It’s wonderful to know she helped you through the ordering process and caught the compatibility issue before it became a problem. We’ll be sure to share your kind words with her and our team. Your feedback means a lot to us, and we appreciate you giving GOBI the opportunity to help! Best regards, The GOBI Team 🔥❄️
Angelo A P.
Oct 19, 2026
Being more transparent and better information
When I opened to your website it gave me little information about what type battery to use or what kind of ice packs I can use, I had to ask Google AI for assistance, maybe being more transparent about the product. It's features and what it is compatible with, not much detail on the website.
Response from GOBIOct 20, 2026
Hi, Thank you for sharing your feedback with us. We’re sorry to hear that you had difficulty finding information about battery requirements, compatible ice packs, and product features on our website. We understand how important it is to have clear and detailed product information before making a purchase. We appreciate you bringing this to our attention. Your feedback is valuable, and we’ll share it with our team as we continue looking for ways to improve our product descriptions and provide customers with clearer compatibility information. Thank you for helping us improve, and we appreciate your interest in GOBI! Best regards, The GOBI Team 🔥❄️
JLCullen
Sep 15, 2026
Loved my jacket
Loved my jacket, but the battery received with it will not hold a charge above 2 red dots. I received a dud battery or its an old battery.
Response from GOBISep 17, 2026
Hi! We’re so glad to hear you love your jacket! We’re sorry to hear about the battery issue. We’d be happy to look into this and help get you taken care of. We’ll be reaching out to you directly so we can assist with troubleshooting or a replacement if needed. Thank you for bringing this to our attention! The GOBI Team 🔥❄️
Glenda S.
Sep 13, 2026
Unfortunately this order was caused by…
Unfortunately this order was caused by a problem with my first order. It was a gift to my heat sensitive daughter in law and the first cool vest leaked. I tried to contact customer service and got no response.
Response from GOBISep 15, 2026
Hi, We’re sorry to hear about the trouble with your first cooling vest. We did respond to your email shortly after receiving it, but it looks like we haven’t received a response from you yet. We’ve sent you another email in case our previous reply was missed. We’re here to help and hope to get this resolved for you as quickly as possible. The GOBI Team 🔥❄️
Shopping in C.
Sep 9, 2026
Begrudging exchange
Gobi begrudgingly exchanged a cooling vest that leaked the first time that I tried it. The Gobi customer service rep argued that they had been unable to make it leak at their warehouse. Do they think that it is FUN to repackage, drive to UPS, and return a defective product, to then wait for the exchange? Fortunately, I had recorded the water dripping out of the vest and could prove that the vest was defective. Gobi finally sent a replacement, but the cooling vest was so useless that I ended up throwing it away. The exchange experience annoyed me enough that I decided not to purchase a new heated coat this year, even though I have all of the Gobi heated products.
Response from GOBISep 14, 2026
Hi, We’re truly sorry to hear about your experience with the cooling vest and the frustration caused by the exchange process. With our cooling vests, leaks can sometimes occur for a few different reasons, such as the reservoir zipper not being fully closed or having a small gap, or the tubing not being securely connected to the pump. These issues can be difficult to reproduce during warehouse testing, which may explain why our team was unable to identify a leak when inspecting the vest. That said, we understand that you experienced the leak firsthand, and we appreciate that you documented it for our team. We truly value your loyalty as someone who has owned multiple GOBI products, and we appreciate you taking the time to share your feedback. The GOBI Team 🔥❄️
R. D.
Aug 24, 2026
Your competitors were offering a lower price…
Your competitors were offering a lower price for heat gear. It was just as good and maybe a little better. I purchased a competitors heated vest because it was significantly cheaper than your vest and had a heated collar. You need to start putting in heated collars in your vest and coats.
Response from GOBIAug 24, 2026
We appreciate you sharing your feedback regarding our heated gear and your comparison with competitors. We understand your interest in a heated collar, and we’re happy to share that we actually offer several products with heating elements in the collar and neck area, including the Sierra, Cirrus, FlexCore Shirt, Kaya, Enso, Polaris, and Squall Balaclava. If a heated collar is an important feature for you, we hope you’ll take a look at these options and find one that suits your needs. The GOBI Team 🔥❄️
Bryan L.
Aug 11, 2026
Limited cold time
The vest keeps pulling on the front of my neck and the cooling didn’t last very long
Response from GOBIAug 11, 2026
Hi Bryan, Thank you for sharing your feedback. The vest has an adjustable strap on the side, so loosening it a bit may help improve the fit and reduce the pulling around your neck. For the cooling performance, the duration can vary depending on the temperature, humidity, activity level, and how the vest is being used. We recommend fully chilling the cooling plates before use and, in particularly hot conditions, having an extra set of cooling plates ready to extend the cooling time. We appreciate you giving the vest a try and sharing your experience with us! The Gobi Heat Team 🔥❄️
Horse girls need vests, T.
Oct 23, 2025
Great customer service
Great customer service, but I wish there were some women's sizes and styles of the canvas work vests. I tried the smallest mens and it was still too big. I work with hay and horses all day and would love the durability of the canvas.
Response from GOBIOct 24, 2025
Hi there, Thank you so much for the kind words about our customer service — we really appreciate it! We also love your suggestion about adding women’s sizes and styles to our canvas work vests. We’ll be sure to pass this along to our design team for future product planning. Feedback like yours helps us grow and make gear that works better for everyone. – The Gobi Heat Team 🔥❄️

GOBIReviews of gobiheat.com

About GOBI

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About GOBI

About these reviews

More in Clothing & Underwear, Ohio

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Your Canadian web page was terrible as…

Being more transparent and better information

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