GOBIReviews of gobiheat.com

Response from GOBISep 22, 2026

Hello, Thank you for reaching out, and we sincerely apologize for the delay and frustration caused by the shipping experience. We understand your concern about seeing the shipment routed through China when the delivery address is in India. The shipping route is determined by the carrier based on their international logistics network, so unfortunately, we do not have control over the specific transit route. We sincerely apologize for the inconvenience and appreciate your patience and understanding while the carrier completes the necessary processing. The GOBI Team 🔥❄️

Response from GOBISep 18, 2026

Hi, Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you experienced during the exchange process. We’re glad to hear that the product exchange itself was easy, but we’re sorry that getting connected with the appropriate customer service team was not as smooth as it should have been. Note that you can reach our Customer Service team by email at [email protected] or by phone at 801-228-1948. We do reimburse return shipping costs up to $15 once the returned item is received and confirmed to be defective. We’re reaching out to you directly by email so we can provide further assistance and work with you to resolve any concerns. The GOBI Team 🔥❄️

Response from GOBISep 17, 2026

Hi! We’re so glad to hear you love your jacket! We’re sorry to hear about the battery issue. We’d be happy to look into this and help get you taken care of. We’ll be reaching out to you directly so we can assist with troubleshooting or a replacement if needed. Thank you for bringing this to our attention! The GOBI Team 🔥❄️

Response from GOBISep 15, 2026

Hi, Thank you so much for your kind words and for being such a loyal GOBI customer over the years! We truly appreciate your continued support and recommendation of our products. We’re sorry for any confusion caused by the condition of the packaging. You purchased one of our older DC-only batteries, and we do open and check these batteries before shipping to ensure they are working properly. This battery model also does not include a charging cable and requires a DC wall charger, which is sold separately. We’ve sent you an email to get a little more clarification and assist you further. We’ll be happy to help with the next steps once we hear back from you. Thank you again for trusting GOBI! The GOBI Team 🔥❄️

Response from GOBISep 15, 2026

Thank you for your review! We’re glad to hear you had a smooth and easy ordering experience. We truly appreciate your support and hope you enjoy your GOBI product! The GOBI Team 🔥❄️

Response from GOBISep 15, 2026

Hi, We’re sorry to hear about the trouble with your first cooling vest. We did respond to your email shortly after receiving it, but it looks like we haven’t received a response from you yet. We’ve sent you another email in case our previous reply was missed. We’re here to help and hope to get this resolved for you as quickly as possible. The GOBI Team 🔥❄️

Response from GOBISep 15, 2026

Thank you for your feedback! We’re glad to hear your order arrived on time and was exactly what you wanted. We truly appreciate your support! The GOBI Team 🔥❄️

Response from GOBISep 15, 2026

Thank you for the wonderful feedback! We’re so glad to hear you’re happy with the quality, look, and speedy delivery. We truly appreciate your support! The GOBI Team 🔥❄️