Go ProctoruReviews of go.proctoru.com

Test scheduled for 3:00, I check my equipment right before the test and everything is good on there end. Long story short, and hour goes by with no help from proctorU just to finally hear from someone on the other line and ask me to reschedule my exam. This company is a joke and we have to pay for it?

I had two exams scheduled with them on two consecutive days. I performed all the necessary checks and sat down to do my first exam, only to find my camera was switching off after a few seconds. They connected me to a "technician" who proceeded to restart my computer over and over and mess around with the settings in google chrome for some reason??? After two hours of this and repeatedly getting passed around to different technicians, one of them said I was having connectivity issues and my internet was causing the camera to switch off LOL. The guy did not open the camera app once. I asked them to reschedule the exam, as I did not see them resolving the issue and I was too tired to sit the exam anyway. My partner troubleshooted the issue and fixed it in a few minutes. The next day, as I was getting ready for my second exam, I got an email telling me it had been cancelled. I contacted customer service and they told me that my exam was cancelled due to "no show". They were telling me my exams were booked for Friday and Saturday, instead of Saturday and Sunday. I was connected to three different personnel at this time and had to explain the situation each time, while also waiting ten minutes for a reply at times. I also noticed that my first exam hadn't been rescheduled and they now informed me I would have to go through my institution to reschedule it. I contacted my institution using the cancellation email as evidence that I did not get an opportunity to sit the exam. They confirmed my days were correct and told me I would receive receive two emails for rescheduling. I only received one email, so had to go back to proctou customer service, only to be told the same crap about "no show". I was about to give up on the second exam when the customer service rep said she would check one last time and miraculously was able to reschedule my second exam as well. You'd think that was it, but this person could not get the dates and times correct to save their own life, even though it was written out in the chat. The exams did finally get booked and I was able to sit them with no issues. My advice would be to take screenshots of your bookings and keep chat logs as evidence. I would also make sure they have in fact rescheduled bookings when they say they have and not exit the chat until it is confirmed. Make sure the dates and times are correct, for the correct exams.

I am one to never leave reviews, no matter how bad my experience is, but Jesus Christ this company really outdid themselves. I can’t believe that this company even exists. I scheduled to take my exam at 10am and it took me 3 hours until i was able to take my exam. I had to go through several Proctors and technicians until one of them finally knew what he was doing. I even called the ProctorU phone number for “help” and ended up arguing with a worker because she was starting to raise her voice at me and according to her, I didn’t know what i was doing. I’ve never had to struggle so much to be able to take an exam. THAT I PAYED FOR. I was filled with stress, anger, and frustration during those 3 hours of trying to start my exam. Luckily, I passed my test with good scores. I hope to never use this stupid company ever again.

Saying the service is awful is an understatement. If I could leave 0 stars I would. After logging in with the proctor, I spent over an hour for him to so-called check my computer because According to him, my camera is wasn’t working. BULLS.... Not only was I able to see him, I heard a television in the background on his end. Did I also mention the day before I took an exam with a different proctor using the same computer & no issue with my camera. This guy claimed he had to install an additional extension & I must allow him to download Firefox if I wanted to take my exam. My Universty has required us to use this service for the last 5 months & never before has a proctor said me using Chrome was an issue. This guy jacked up all my settings & changed my private settings not only for the testing site but other sites as well. I sat there & watched him open documents said on my computer & look at my browser history. Them having total assess to your computer is CREPPY& UNSAFE.... I dead each time I have to log on for testing. It takes forever & I’m always concerned about identity theft issues & etc with this unprofessional company. So it’s very hard to concentrate on the exam at hand. It’s awful that you have to pay all this money for tuition & the universities subjecting students to the foolishness of proctor u.

If I could give zero stars I would. The people on this site are very rude and not helpful at all. This was the worst testing experience of my life. ProctorU is a joke. I was scheduled to take my test at 12:30PM on December the 10, and tested my equipment before hand. I was assigned a proctor who I showed all of my materials to. He then said my camera stopped working, so he couldn’t let me take my test. I tried to ask him questions, but was transferred to the waiting list. I waited another 4 hours while technicians looked at my computer saying everything was fine, but proctors rudely stated they couldn’t see me. When calling the ProctorU database I was told that I could no longer take my test that day because of the first proctor had messed up my camera access. The man on the phone rescheduled my test for the December 11at 10:30AM. He then sent me to a website where a technician would deep check my equipment. After the deep check I was transferred back over to a proctor that tried to use my computer to cancel my test for the next day. The next morning, I watched the countdown and then it wouldn’t let me start my session. I was forced to reschedule and pay a fee. After paying my fee and rescheduling for 30 minutes later, I started my session. Then, I was told that my 2020 MacBook Air that I had just bought a month before was too slow. I was then transferred between technicians and proctors for another 2 hours. Where a technician then logged me out of the ProctorU account, and messed my Chrome settings up so bad I could not log back into it or my gmail account. Finally, 2 1/2 hours after my exam was scheduled to start, I was able to begin. During my 2 hour time limit I was interrupted numerous times by my proctor, so he could “refresh my camera” and a technician tried to take control of my computer. My experience with this company has been an absolute nightmare.

Zero stars. It took over two hours to get the tech side set up before my test. The bot was not helpful, the people in chat were extremely rude and not helpful - one actually made me cry, then hung up on me. When I explained I didn't understand what they were asking me to do, they told me "follow the instructions." Thanks. By a fluke, I was able to finally get the precheck to work (still not 100% sure how) but by then, I was so worked up it was nearly impossible to focus on my final. No institution should put their students through this.

I have until May and I’ll be down with my undergraduate program. I hate Proctor U so bad I will have to find out if the school Is using ProctorU before I start because I will not be doing my graduate program with any school using this horrible program.

My proctor told me I was not allowed any scratch paper on my final MATH exam and was only allowed a calculator. I ended up running out of time trying to do a math exam with no paper. After the exam, I asked my instructor if that was normal to not have any paper to write down your math problems to work out and she told me I was suppose to have paper to work my answers out on. I ended up failing the exam because a proctor who barely spoke English told me I couldn’t have any paper for MATH.