Go ProctoruReviews of go.proctoru.com

HORRENDOUS!! And doesn’t even begin to describe the 2 hours wasted attempting to take an online test for a job position. I had 2 customer service reps hang up on me because they couldn’t offer any assistance. I had 4 different proctors disconnect me. Finally, a fifth transferred to tech support and they proceeded to tell me everything was fine and there was no problem on either end. AND THEN THEY DISCONNECTED ME! This company is disgraceful and why any employer would choose them, is beyond me. They are literally screwing with people’s livelihoods! SHAME!!!

My exam was supposed to begin at 11:30 est. I had my brand-new laptop ready to go. I had everything ready. It took 1 hour for the proctor to show up and 1.5 more hours to load Google Chrome (did not ask permission) he went through my desktop on my laptop, into folders that were not open and to ice the cake, when it was time to put the Exam ID and password in, the proctor kept putting it in wrong. By the time I finally got to take this awful test, it was so late, and I was a nervous wreck. Regrettably, I will not take any more tests because this was a horrible experience!!! If I could give you NO STARS that would be the true rating. You are not even one star!

I have written 8 exams through Proctoru and I have had problems EVERY. SINGLE. TIME. The last time it took an hour and 45 minutes for them to tell me that my system wouldn't allow them to connect, despite the fact that I had just written an exam with them 3 weeks prior (only started 20 minutes late that time). This website is the absolute worst and I would definitely recommend trying to find an invigilator that you can write in person with.

I took my Restaurant ServSafe Exam through ProctorU. I set my session start time at 9:10pm, after some difficulties caused by the Guardian Browser, froze up multiple times due to it using 100% of my CPU and RAM causing me to have to restart my pc and claiming i lost internet connection and that it was weak when I was next to the router and my computer said it was connected fine, I was able to start my exam after the tech just launched my test on EDGE instead of Guardian. After switching browsers everything worked perfectly and I passed my exam. I ended up spending about 45 trying to get setup up and start.

Worse experience ever! Omg. I've never seen such incompetent people. Horrible company to do business with

This is a terrible proctoring service. My first exam I took with them, they told me my camera wasn't working and sent me to their tech support. Tech support got it working and I was able to complete my exam with no issues. The second exam I attempted to take today. It is 3:22 and my exam was scheduled for 9:50am. I still have been unable to take the exam. For 3 hours I went back and forth between tech support and proctors while the proctors told me that my camera didn't work right after tech support told me it was working and everything was up and running. They continued to remote into my computer, then rebooted my computer 2-3 times. After 4-4.5 hours they told me that my computer was the problem and I would not be able to take tests on their platform with that computer (less than a year old computer) and that my only option was to have another computer. I attempted to reschedule the exam at which point I was told that everything had been done that could be done. They refunded me my money, at my demand, no offers were made by them to rectify the situation. Throughout this multiple "employees" would tell me "I'm going to disconnect now" and would end the chat in the middle of the chat. Unfortunately I still need to get this test done so I tried to take the test with my dad's older computer and was told I would have to pay for it since they refunded me and would have to pay the extra fee to "take it now". I was told my only option was to use a different computer and pay for the schedule, but was not told that they could guarantee the exam would work. They offered to do the "test my equipment" to see if the new computer would work, however I had previously tested my original computer and was told it would work so their system is not reliable. I will never use this proctoring service again and will be complaining to my institution as well.

Shame on you, I can’t believe you would charge me extra protectors, $9.09, 9.09 DOLLARS on three different time. That among is 27 DOLLARS, you ass, that money would have bought be 5 mcflurry, I’m broke af, and you guys still ripping me off, I have screenshots and I need justice. If I had money I would have sue you.

I scheduled my test for a certain time and logged on to see they had set a timer for an hour later than my scheduled time. Confirmed I got the right time zone and tried to call--the customer service reps seem to be overseas outsourced and couldn't offer any valid help. I tried the live chat and was just told 'wait till the timer runs out' and the chat was closed. Why bother even scheduling a time if there's that much discrepancy between it and when you're willing to provide the test?