Go-OpticReviews of go-optic.com

I wanted a specific color of discontinued frames, email their support who confirmed they had it in stock. Order the glasses, they shipped the wrong color. I emailed them and they denied my return and refund. They changed the invoice on line to different color, good thing I had printed a copy before contacting support. Customer service is horrible no resolution process other than to tell you no manager to speak to and putting you on hold. This company commited fraud by changing your online invoice. Make sure you download a copy as soon as you order a product from them.

The order came early exactly as requested I am a happy customer and also a future one thanks for sending me my dream glasses

What made them top notch was when I ordered the tint wrong and had to return them. The 12 -20 emails i shared with your team of people it seemed like all the emails were answered by the same person with respect and compassion. Of course they weren’t but the whole team was phenomenal. I just sent the wrong frames back today and they even discounted the pair of lenses that were wrong by 80 percent so i only had to pay 22 dollars for the my mistake. That company has customer service as second nature which is crazy in today’s whacked out world. Go optics has a bunch of people that all went above and beyond for me. They cared about my mix up and helped me to make it right. I bet they all have respectful kids. Thanks to all who had anything to do with my order-return-order…. I hope you all get an extra 10 minute break. Bye

The site is very painful. Keeps making one start at the beginning when changes are made. Prompts to upload script and needs order number....but this is before youre provided an order number. Not user friendly. If I didnt already have a pair of these and love them...I wouldnt have bothered ordering

Before placing my order I specifically asked whether the glasses would arrive with the original case and was assured they would. What arrived instead was a generic case with no lens cloth — for a pair of Bruno Magli frames made in Italy. That is a meaningful misrepresentation. The glasses themselves may be authentic, but the fulfillment does not reflect the quality of the product being sold. Buyers should ask detailed questions and get answers in writing before purchasing.

Good experience

Third attempt to order frames for the same glasses. Great prices but ZERO real-time inventory/logistics data to guide selection process. 800# agent suggested "Rush Order" weblink but rush inventory/logistics data still inaccurate!

Great frame selection (and of the maker I was searching for, Anglo American Optical, and detailed specifications of frames (essential for proper fit!), and range of color