Thomas M.
Worst online sales experience
Worst online sales experience. Customer Service gave me faulty information and direction when I was placing my order. As a consequence the glasses that arrived were not what I had ordered. Despite their error they would not give a refund for the lenses, and charged me a 15% restocking fee for the frames. Through multiple emails in which I documented how both their website and customer service had given me wrong/in adequate information, they updated instructions on the website and updated instructions to customer service employees. Clearly an admission they were at fault. But still gave me only a partial refund.



