Paul M.
The worst AI chat support and nobody to answer the phone
The worst AI support ever... I received a receipt by email as soon as my order was completed. The shipping address needed correction because the autofill on my computer had made up an obviously invalid mix of US and Canadian fields. I tried 3 times within 15 minutes to reach someone by phone. The result was always an automated message: try online or call later - no agent available. Even if the order had been placed minutes earlier, the AI chat told me that it cannot cancel orders, that they must be returned once they have shipped, but it could assist me with changing the address. Although I had given the right address in my first post, I gave it again. The answer was: "I cannot make changes to the order or shipping address directly. Please contact our support team." [...other posts...] final reply: "I recommend reaching out to our support team through email or creating a support ticket online for the quickest resolution. They will be able to assist you with your request. If there's anything else I can do for you, please let me know."