GnBots review rating is excellent at 4.7 out of 5 possible stars with over 500 reviews since they were established in 2012. GnBots is a legitimate company with over 1 million lifetime users and a library of 30+ games. Customer reviews mention fast support, great customer service and users seem to be generally pleased with their purchase.
GnBots (gnbots.com) has 767 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
gnbots.com
Website
gnbots.com
Category
Gaming
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 19% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
(Evony kings return)
First of all I got a cloud set up, took for ever to set it up and once set up it joined 10 rallies a day, then I complained and after I worked with dev team to fix it, however we got it fixed it ran for 2 days then crushed, then you go from scratch and work with dev team and they fix it however it never ran more then 2-3 days without issue, I spent more time talking with dev team then how much it ran. Also cloud set up I should have not be doing this, then one of my accounts got zeroed due to bot crashing, and then back to square one, get the dev team they fixed it, it ran for 1 day and crashed again. Last problem they are asking me to fill out tickets, it's just not working....bad bot needs a lot of improvement...I spent $150 for 1 month, bot ran 7 days total n got 1 account zeroed from 4 ....good luck to all
Response from GnBotsDec 24, 2022
We're sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right.
Please create a ticket in the support center and we will be more than happy to assist you further.
Thank you for your patience and understanding! We hope to have the opportunity to turn your experience around.
Edit: Connected to the server and found that the buyer had changed the original setup settings.
SR
Stuart R.
Scam Company
Software sort of works, but I had a similar experience to the user Finn Dixon. They by default signed me up for a 1 year subscription which auto renews then hide behind their "Terms of Service" when you dispute it. I raised a dispute with PayPal but they sided with the merchant. Keep my $200, you clearly need it more than me.
Because of this I would not trust this company.
Response from GnBotsAug 30, 2022
Hey Stuart,
As we explained, you did not cancel your subscription prior to the renewal date and were charged accurately according to the PayPal billing agreement you chose when you signed up.
As stated in the Terms of Service you agreed, you are responsible for managing your own subscription as you see fit. We are very transparent about our policies in that we do not process refunds once the payment has been processed. This is why its important that you take responsibility for your own subscription and cancel when needed as you would with any other subscription service.
Had you used the easy "Cancel" button in My Account, or contacted us prior to the renewal date, you would not have been charged.
I have confirmed you cancelled your subscription today, so you won't be charged again going forward. Your 1 Year License Key will remain active until it expires next year.
Thanks Stuart and we appreciate your business for the last 2 years!
EC
Ethan C.
Cash Grab
I was a loyal customer to this botting company for a couple years. However, recently i cancelled my subscription but for some reason got charged again. I got in contact with them and they have refused to refund the $200. I personally would not trust them as they only care about money and not customer support.
Response from GnBotsJun 22, 2022
Hey Ethan,
As we explained in your ticket, you did not cancel your subscription prior to the renewal date and were charged accurately according to the billing agreement you chose.
Its unfortunate that after 2 years of loyal service you only now rate us 1 star after you forgot to cancel your own subscription.
As stated in the Terms of Service you agreed, you are responsible for managing your own subscription as you see fit. We are very transparent about our policies in that we do not process refunds once the payment has been processed. This is why its important that you take responsibility for your own subscription and cancel when needed as you would with any other subscription service.
Had you used the easy "Cancel" button in My Account, or contacted us prior to the renewal date, you would not have been charged.
I have confirmed you cancelled your subscription today, so you won't be charged again going forward. Your 1 Year License Key will remain active until it expires next year.
Thanks Ethan and we appreciate your business for the last 2 years!
CS
Chris S.
waste of time
i spent 23 days trying to get this system to work. i had no luck no matter what i tried. maybe if i would have spent the extra 150 dollars for them to setup my farms to the bot. maybe i would have gotten somewhere. but i have used the old bot for a long time with no problems. but the new bot i followed the guides they made and the bot crashed and the app would be gone off the instant. so i spent over 6 hours a day for 23 days trying to get this thing to work and could not get it to work no matter what i have done. i am sure the bot works great if you have them set it up. but ill never use this service again. but i am glad i spent the money to see what this new bot could do for me. and for me it was a waste of money and time. because i still had to do everything myself on 60 accounts. so if you can get this to work by yourself great work. if not make sure you spend the money to have them setup the accounts. or you will just be wasting money and not enjoying your game. and sadly this is my exp with this bot and company. i did not contact support because i have had problems with them. i have had money taken from me after i canceled my sub before the money was due to be taken out and asked them why with no reply. and have also asked for helped and got told to follow the guides. so since i knew this going in i did not waste supports time. since they always tell you to follow the guide. i hope everyone has a great day. take care and safe gaming.
Response from GnBotsMay 30, 2022
Hey Chris,
Sorry to hear you are having issues getting the bot to work. With 8 years in business, 25+ games supported, and over 1 million users, I am convinced that I can get it working for you as well if you allow me.
As you said, if it's not set up correctly, it won't work well at all. I see in your account you have been with us over 2 years with 16 orders and 4 support tickets that were all replied to. I see that you cancelled your subscription in February and then purchased a new Bot Server on May 6th. I assume that this new server is what you are having issues getting set back up?
If so, I will be more than willing to log into your server and check out what you have set up incorrectly + add necessary time back onto your subscription.
We're always happy to assist a long time customer and just want to see you get it working correctly!
I've went ahead and reopened your last ticket so just reply to that and let us know how we can help.
Thanks again and I look forward to serving you.
FD
Finn D.
Scam
Scam - bought a 1 year bot license without realising I had been signed up for a recurring subscription which there recent messages have informed me is their 'default' setting, apparently for users convenience. Only used for 6 months as half the features didn't work properly anyway, plus as a doctor working through the pandemic I have not exactly had a lot of free time so not been doing any gaming for a long time. 3 years later I suddenly notice a charge on my bank account (turned out they had sent an email to me at the same time but the email address I signed up with hadn't been forwarding properly so I wasn't aware), emailed seller within a week of the charge asking for cancellation and refund as I had not used their buggy software for well over 2 years and they refused. At this point I had been charged $960 (4x$240) for a service I had hardly used and yet they're refusing to refund even the latest payment which is in violation of UK consumer law (right to cancel within 14 days) and shows that they have no qualms about ripping off their customers.
Response from GnBotsMay 5, 2022
As clearly stated on the product page, throughout the checkout process, and in our Refund Policy in which you agreed, you must cancel your subscription prior to the renewal date.
On checkout you agreed: “I agree to the terms and conditions and authorize my payment method to be charged on a recurring basis until I cancel, which I can do at any time. I have read and understand the refund policy, how my subscription works and how to cancel my subscription.”
Subscription Policy:
To avoid a potential disruption to your Subscriptions, we offer automatic renewal, and it is enabled by default for all purchases. Unless you notify GnBots before the end of the applicable Subscription period that you want to cancel, your Subscription will automatically renew, and you authorize us to collect the then-applicable recurring fee for such Subscription using any credit card or PayPal account we have on record for you.
Cancellation Policy:
To cancel your subscription, you can click "CANCEL" on the My Account page, or remove your payment method from the payments page, or cancel your PayPal billing agreement through the PayPal website, or submit the cancellation form, or simply email us to cancel it for you. You can cancel using any of these methods at any time.
By purchasing from GnBots, you are confirming:
1. You will automatically be billed on a recurring basis
2. You may cancel your subscription at any time
3. We cannot grant a refund once the renewal has processed
4. It is your responsibility to cancel your subscription
5. You agreed to these terms on checkout.
As you said, you were emailed about the upcoming charge and told you would need to cancel your subscription before it renewed as a refund would not be granted.
As per our clear policies in which you agreed and your confirmation that you knew and understood this was a subscription - a refund was not granted and we stand by this decision. Thanks for your understanding.
MM
Mahmoud M.
bot is good but server bot so bad I…
bot is good but server bot so bad I subscribed in 03/04/2022 and until today not used server i cant run one menu and cant sign in accounts
Worst experience I've had in my life
Response from GnBotsApr 9, 2022
Hey Mahmoud,
Sorry to hear you are having issues with the Bot Server version. But no worries, we will be happy to help.
We use the Support Center to answer questions, fix problems and diagnose issues.
Please create a Support Ticket and we will see what is going on with your server.
Create a Support Ticket:
Https://www.gnbots.com/ticket/
With thousands of users currently running the Bot Server version at this very moment - I am 100% confident we can get you going as well.
Thanks and looking forward to your ticket.
Update: We got your ticket and noticed you did not have the MEmu performance settings correct. We adjusted those for you and it seems to be working properly now. Please ensure you read the other guides for all the required settings to make the bot run properly.
Thanks again! Happy botting.
RB
Randy B.
Been literally down every day since I…
Been literally down every day since I joined what a joke
Response from GnBotsAug 21, 2021
We will be happy to help you get it set up correctly and reset any lost time you've had. If you still aren't able to get it to work, we have a full Farm for Me Service where we literally do everything for you. Just let us know how we can serve you in live chat. With tens of thousands of users successfully running the bot at this very moment, I'm confident we can get you going as well.
Update: Thank you for joining us in live chat. It looks like we got everything resolved! Please let us know if there is anything further we can do for you. Thanks again for your patience and support. Happy botting!
PS
Pokey S.
I used this bot for STFC and the bot…
I used this bot for STFC and the bot isn't designed for this game... the devs think you will pay for something that almost works in the hope they will fix it. When you point out it doesnt work they block you then the bot actually becomes a trojan and takes over your computer... then they block you from trying to get a refund. DO NOT PAY THEM.
Response from GnBotsAug 5, 2021
With 6+ years in business and millions of users - we can assure you, the bot is safe with no "trojan" included. Our STFC bot works well when set up correctly and is why its the #1 Star Trek Bot on the market. If you need some help getting it set up - we will be happy to assist.
Update: Thanks for creating a ticket! It looks like we got everything up and running for you. If there is anything further we can do, please don't hesitate to contact us in live chat. Happy botting my friend. We appreciate you!
