GnBotsReviews of gnbots.com

Response from GnBotsSep 21, 2024

We're sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right. Please create a ticket in the support center and we will be more than happy to assist you further. Thank you for your patience and understanding! We hope to have the opportunity to turn your experience around. Edit: The buyer was refunded in full after further explaining the problem in a support ticket.

Response from GnBotsSep 19, 2024

We're sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right. Please create a ticket in the support center and we will be more than happy to assist you further. Thank you for your patience and understanding! We hope to have the opportunity to turn your experience around. Edit: The buyer was sent to the download page and helped with AVS exclusions Download page disclaimer: "This software is safe, however some anti virus systems do not allow any auto programs to be downloaded. While most anti viruses know us to be safe by now, some may flag it as potentially malicious. If you find that the bot is being deleted after download, or the software will not open, you may need to add it as an exclusion on your anti virus / firewall / windows defender – or disable them completely

Response from GnBotsSep 6, 2024

We're sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right. Please create a ticket in the support center and we will be more than happy to assist you further. Thank you for your patience and understanding! We hope to have the opportunity to turn your experience around. Edit: The PayPal claim was closed and the buyer resent the login with all time added back onto the subscription.

Response from GnBotsSep 3, 2024

Hey Zae, You are using Norton which is a hardcore anti-virus that does not allow auto software of any kind. Please review the website where it states: "This software is safe, however some anti virus systems do not allow any auto programs to be downloaded. While most anti viruses know us to be safe by now, some may flag it as potentially malicious. If you find that the bot is being deleted after download, or the software will not open, you may need to add it as an exclusion on your anti virus / firewall / windows defender – or disable them completely. We take the security of our users very seriously. This software has been independently tested by several security analysts and found to be completely safe and malware free. If you dont feel comfortable with steps above, you may purchase a Bot Server instead which runs on the cloud. Still skeptical? We completely understand. Check out the community where thousands of us are discussing the bot and how it has worked on our computers for the last 8+ years. Then come back and download later!" If you need help adding auto software as an exclusion to your anti virus, please create a ticket in the support center and we will happily assist you. Thanks

Response from GnBotsAug 20, 2024

We're sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right. Please create a ticket in the support center and we will be more than happy to assist you further. Thank you for your patience and understanding! We hope to have the opportunity to turn your experience around. Edit: No record of a subscription was found. Please create a support ticket and we will be happy to assist you further.

Response from GnBotsOct 27, 2024

We're sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right. Please create a ticket in the support center and we will be more than happy to assist you further. Thank you for your patience and understanding! We hope to have the opportunity to turn your experience around. Edit: The buyer was directed to a different customer service agent to resolve the issue.

Response from GnBotsJul 4, 2024

We're sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right. Please create a ticket in the support center and we will be more than happy to assist you further. Thank you for your patience and understanding! We hope to have the opportunity to turn your experience around. Edit: The buyer was asked to provide a bug report to diagnose the issue but has yet to reply.

Response from GnBotsJun 7, 2024

We're sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right. Please create a ticket in the support center and we will be more than happy to assist you further. Thank you for your patience and understanding! We hope to have the opportunity to turn your experience around. Edit: The buyer has now successfully cancelled his subscription and will not be charged again in the future.