AUTO PARTS PRIME INC.Reviews of gmpartsprime.com

terrible scammer I ordered a part they sent the wrong part won’t return… I’m out $165… do note order anything from this company… scam alert scam alert scammers Sales Order No.: AAH42121527 Delivery Date: 02/12/2024 13:36:00

its like they say, paid the asking price..week later they wanted more money..18.67 more..not very happy with this..i still might deal with them..at least they are a business

If I could give this unethical scam company zero stars, I would. Ordered and payed for parts. Got an email an hour later saying that the prices had increased and that I needed to pay more. My credit card had already been charged. I told them to honor the price as I had already been charge or cancel the order. Order was cancelled and the charge on my credit card was reversed. Reported the company to CA BBB and Attorney General's office for illegally raising the price after purchase. Company repsonded that they hadn't charged my credit card and that raising prices was a term of their sales and that I had agreed to those terms by placing the order. A complete and bald faced lie!! DO NOT buy a thing from these scammers. They have a long history of screwing over the customer with price increases after purchase. They also like sending the wrong parts and then telling the buyer that they can't get a refund or replacement due to "return policy" nonsense. Just check out their BBB record and you'll see. Save yourself some trouble and avoid this company.

This company is indeed a drop-shipper, meaning they have no stock of their own, but rely on orders through dealerships. My frustration is that their site indicated the part I needed was in stock and would take one business day to ship. A week later I'm getting emails indicating they are awaiting the part from their "Parts Prime Center," which, upon calling, the customer service fellow admitted was a dealership. The page for the part still indicates the part is in stock and can be shipped in one business day. I cancelled the order. It should be considered false advertising to make stock and shipping claims which they clearly cannot honor.

Waiting for Address Label, refund. I have sent emails, and spoke to rep twice, still waiting. Told me I will have it the next day???? Not yet. Customer service is in need here.

Basically they stole my money. They sent me the wrong part and when I went to return it they denied my right to return. They claimed I had to have the original label which was affixed to the plastic bubble wrap. To get that wrap off the label was destroyed. I found that the color was incorrect and they refused to accept the return. Basically they stole my money by providing the wrong part. Don' t do business with these crooks.

Stay away terrible company i ordered some parts later figured the car got mis diagnosed and did not need one of the parts anymore contacted them before the part got picked up by USPS on their end to stop the shipment oh well waited to recieve and do a turnaround and return in original box it got delivered in took pictures of the packaging and the second box inside with minor tear in the cardboard and shipped it back shipping itself on the way to me $191 shipping back $118 part is a torque converter solid metal double boxed with bubble wrap in between the 2 . Denying a return due to damage not providing pictures or proof of damage even if they do they will intentionally damage it to take a picture. Stay away.

Terrible customer service. Sent wrong item & would not accept return. Would not provide management contact info to make a complaint. Don’t do business with them