AUTO PARTS PRIME INC.Reviews of gmpartsprime.com

On July 1, 2026 I ordered 9 parts through the LexusPartsNow.com website of this company. The order included 2 Intake manifold gaskets. When my shipment arrived, the box only contained 1 intake manifold gasket (I need 2 for a V8 engine). I followed the RMA procedure, sent pictures, packing list and all paperwork. The packing list said 2, but there was only 1 in the box. I received an automated RMA Response that said my Case was under review (they said they would respond in 2 days). After 2 days, hearing nothing I contacted RMA via Chat and email. The first level of Chat appears to be an AI Bot with preprogrammed responses. If the Chat Bot gives up, you can get to the Next Level Chat which seems to be a "human". But the answers come too fast for anybody to type that fast. So it's probably canned answers. Bottom line, they can't do anything either ... they say "wait 2 days" and they would review. Another week has now passed, nothing. I have sent them ANOTHER RMA email requesting a Refund for the missing part. They have not responded yet. I would recommend NOT using this company if you have a choice. If your order is complete/right then all is good, but if there are issues ... big problem. Very poor Customer Service and almost no way to get issues resolved. Update: 08/02/2026 After the Company posted a response here, they waited 2 days and then sent me a note saying they would look into the matter. I waited another week and nothing. I sent them another email saying I was going to dispute the charge on my credit card. No response. Then I contacted my Bank and filed a DISPUTE on my credit card for a refund. Only then did I hear from the Company and they refunded my money. Nothing happens unless you force them. That is a shame.

I ordered a replacenment headlight for a Hyundia provided all the info requestd including VIN of vehicle the oem part # and a photo of the old light Rec'd the light opened the box and compared it to the old light there were obvious differences The light was NEVER Taken out of the box NEVER plugged in contacted them immediatley never spoke to anyone filled out a Return form on line never heard from them after numerous attempts contacted them and was informed that because it is electrical cannot take it back Great SCAM SEND WRONG PARTS AND DON"T HONOR I WLL NEVER ORDER ANYTHING AGAIN AND WILL BECOME YOUR BIGGEST ASS ACHE

I ordered over $1,450.50 including shipping and handling on 11/14/2025 from MBpartsgiant.com. It took almost a month to receive my order. When the order arrived on Monday 12/08/2025 the end of the bumper cover packing was torn away. When I arrived home that evening I went through the package and compared it to what I ordered there were a few items missing. I immediately contacted customer service the following day to let them know all parts didn’t arrive. They opened an RMA and requested I provide them with any documentation that I have and photos of the packaging and all parts I received. It took several days calling customer support to find out if they have received my email. They told me over the phone that they had received my email and were processing the RMA. I contacted them weekly for over 2 months with no answer on resolving the RMA. Finally on Feb 05, 2026, they sent an email stating that “Our dealer confirmed everything shipped and the delivery receipt shows everything was signed and accounted for with no issues. There is nothing we can do moving forward. This RMA will be denied. Thank you.” This is a bold outright lie, when I was contacting them weekly, they never informed me everything was accounted for by my wife and the delivery driver. How could it have been with no packing list. I tried reaching out to them to ask if they had any intention of making this right with it being over $170.00 worth of merchandise that was missing. The rude agent on the phone said the matter is closed and there’s nothing that they can do. So, my bumper cover has been completely painted for over a month and a half now waiting to be installed. I’m very disappointed with their customer support in this matter and the lack of response I received. I find this most outrageous and very unprofessional, I would not recommend anyone do business with this company. I would call this thief and lie on their end. Sincerely, Dissatisfied customer

Paid thousand dollars for used motor , me er got it and won't return calls to refund money

I mean, this is just amazing, I have never seen a business with 100% 1-star review. These folks have been scamming customers in the parts industry for years and they're getting away with it. They charged me for a part, set a wrong defective part instead and refused to take it back.

Terrible. I ordered a FICM Harness using there parts identifier because i didn't have my vin available at the time. My truck is a 2005 and I entered 2005 in the Vehicle identifier, they sent me a Harness for a 2003-2004 and they will not refund or replace the harness so now i am out $407.00. Also the harness I received was in a Motorcraft box that had been retaped and the harness itself does not have any motorcraft tags or markings on it.

Deceptive pricing! I placed an order a week ago for parts that were supposedly in stock. they clamed they would arrive in 4-6 days. It's been a week and not only did I not receive the parts I bought and paid for, but they now want more money before they will ship them. This is deceptive and should be illegal. They claim it is "just our policy" and it is indeed buried in the fine print of their terms and conditions. It is not apparent before you check out. I feel like they are holding my parts for ransom. very rude customer service. I recommend you stay away from anyone affiliated with this company such as kia/hyundai parts now and others. If Auto Parts Prime is the parent company, you're going to get scammed. Their pricing is only best guess and you will pay for them being bad at their jobs.

Do not order from any company or affiliated with this company like Nissan Parts Deals. Com .CN65486079. They are crooked in conducting business in the United States .