gmpartsdirect.comReviews of gmpartsdirect.com

Beware of unscrupulous return policy. Return policy requires a VIN # when ordering parts but ordering form does not provide a place to enter it. That is a trap. Company will not respond to me or local BBB office. Stay away. Deal with a reputable company.

So stupefyingly hideous is the Gmpartsdirect.com experience, you'll need to bathe in 10 gallons of disinfectant, get a full-body scrub and shampoo with vinegar to remove the scummy residue that remains after buying a part from Gmpartsdirect.com experience. It is a scam. Purchased a bolt from Gmpartsdirect.com. Single bolt. Was charged - ready? - $2 for the bolt and $20 “shipping.” For a 2-ounce, 1-1/2" piece of metal that would fit in a normal #10 business envelope. Anyway, Gmpartsdirect.com sent the wrong bolt - say by a mile. Not even close. Thus, the ambush began. After several e-mails, back and forth, Gmpartsdirect.com, without ever admitting error, finally agreed to accept return of the wrong item. BUT, for the first time, Gmpartsdirect.com revealed that it does not refund shipping charges – even if it shipped the wrong part. Their mistake. You pay. Wait. Wait. There’s still some chicken on that bone. Even if Gmpartsdirect.com ships the wrong item, it charges the customer a “restocking fee” IF it agrees to a return. Yep. Their “mistake.” You pay. You eat the artificially bloated “shipping” charge AND a mysterious “restocking” 35% fee. Gmpartsdirect.com is coldly efficient for what it is. But what it is - is a scam. Full stop.

Purchased a simple set of O rings, but realized I did ordered the incorrect items. No problem, right? I contacted them via email requesting to cancel and was told I would pay a 35% cancellation fee. Okay, seems high, but it was a cheap part. I said I want to go forward with cancelling. They replied telling me that they would send a form over, but nothing happened after that. A few days later they shipped anyway. Great, now I have a part I don't need and I'm certain if I returned it, I would pay some exorbitant restock fee plus the shipping both ways. GMPartsDirect, you have lost me as a future customer over your unwillingness to be fair for your own gain. There are too many options out there to put up with this.

BUYER BEWARE! So I needed a part for my Corvette and the local shops didn't carry it. So I went online and I thought we found it although a bit more expensive but I had no choice, showed that it was "in stock" but it still took several weeks to get it. Unfortunately, it was the wrong part but we didn't know because there weren't any illustrations or site diagrams on the part we needed (drivetrain related). Once we got it and opened the box we quickly realized it was wrong so we needed to return it. Submitted a return request and it took a few weeks to get that approved. They initially weren't going to refund the core until I made mention of it and then Kris Griffin replied and said they would adjust the AR to reflect the core and send me a return slip for the part. The email literally mentioned the entire initial amount but said I wouldn't be able to recoup the shipping charges which was fine with me, but never mentioned that I would be charged any restocking fee at all. Once the return was completed and processed that was when I was told there was a restocking fee. If you go look at their return policy it also doesn't make any reference to a 35% restocking fee either so I never thought that was going to be an issue at all but boy was I wrong! I own a few businesses so I understand the restocking fee but it's usually only 10% - 20% at max and it's always disclosed upfront! This wasn't the case in this situation. Never again will deal with them and I encourage everyone else to do the same!

3 Months since I ordered. Nothing Shipped. Hard to reach customer service. Finally got a hold of their customer service and guess what, rude and really nasty attitude. If your cannot fulfill the order, on time and 3 months late, you can at least have a decent attitude on the phone. Bad service overall. You can dispute this but I have all the emails to prove that I followed up many times without resolution. Disappointed with this website.