gmpartsdirect.comReviews of gmpartsdirect.com

I can only conclude it’s a scam. Return policy is in my experience fake and they don’t respond to any communication. They even ignored my credit card company. 👎

I received a rear hatch glass latch for my 2019 Tahoe that arrived broken. An internal spring had come loose and the electrical connector was broken and hanging by its wires. My RMA request was denied; they claimed the pictures I sent did not show damage. This is BS. I’ve contacted VISA to challenge the charge. I’ll never order another part from these sheisters.

IT SCAM!!! Don’t by here!!!!!!!!! You won't see your parts because these crazy people will come up with some kind of excuses, in short, you send the money, but there are no parts, and I don't care why, I need them here and now, right now, because I'm losing a lot of money because of these animals.

What happened to my Order? They just left me hanging after a week still nothing Tired calling no answer nothing ..sent E-mail nothing Eddie Gilbert

Ordered Catalytic converters for my '17 Yukon, they shipped after a couple of weeks even though their web site showed the parts in stock. I returned the used Catalytic converters to get my core charge back ($400) but they never returned my core charge. I sent back exactly what their online rep told me to send back (just the cats were needed) but they refused to refund the core charge and stated they needed the complete system returned. I also checked with my local GM dealer and they confirmed that GM only requires the Cat's to be returned. They have no phone support so you can only email or 'chat' with someone. If purchasing a product that has a core deposit, I would look elsewhere as they can simply refuse to refund the charge.

This is by far the worst company I have ever attempted to order from. Zero customer service and the ability to speak with someone other than chat and them sending emails "to the team" is insane. Will not answer the phone, do not reply to emails regarding orders. Placed order on 11/21, per website should ship 1-3 days. Today is 12/6 and no shipment and was told at latest would ship between 11/30 and 12/2. Still shows in process. Escalated 3 times on chat, sent messages and been days, no response. Attempted to cancel order via chat since cannot speak with anyone. Again told that they had to "send to the team." Ordered elsewhere. Buyer beware.

I recently ordered a 2 bolt kit (GM Part number 12553513). This is a kit that contains two oil filter housing bolts. These guys cut open the packaging, removed one of the bolts, then scotch taped the bag back up to make it look like it only came with one. It is clearly printed on the bag that 2 bolts are included. When I contacted them, they said I would have to pay the same price again to get the other half of my order. What a scam.

Beware!! They say they have a guaranteed fitment, but they do not!! They sent me the incorrect part for my GMC truck. They're reply was since i didn't provide the VIN number, then they cannot guarantee the part will fit or not. On my truck which was a 2022 2500 AT4, all tailgate caps for the Multipro tailgates are the same throughout the entire line up, so a VIN number would not have made any difference. Return policy requires a VIN # when ordering parts but ordering form does not provide a place to enter it. There is no customer service. DO NOT DO BUSINESS WITH THIS COMPANY!!!! Stay away. Deal with a reputable company.