gmpartsdirect.comReviews of gmpartsdirect.com

I can only conclude it’s a scam. Return policy is in my experience fake and they don’t respond to any communication. They even ignored my credit card company. 👎

I received a rear hatch glass latch for my 2019 Tahoe that arrived broken. An internal spring had come loose and the electrical connector was broken and hanging by its wires. My RMA request was denied; they claimed the pictures I sent did not show damage. This is BS. I’ve contacted VISA to challenge the charge. I’ll never order another part from these sheisters.

IT SCAM!!! Don’t by here!!!!!!!!! You won't see your parts because these crazy people will come up with some kind of excuses, in short, you send the money, but there are no parts, and I don't care why, I need them here and now, right now, because I'm losing a lot of money because of these animals.

What happened to my Order? They just left me hanging after a week still nothing Tired calling no answer nothing ..sent E-mail nothing Eddie Gilbert

I rarely leave opinions but I decided that I had to here. I bought 2 coolers and two small parts from them and then I came across opinions and got scared. 35 percent restocking fee, delays in order fulfillment, problems with refunds, etc. People wrote that you can't cancel in the chat and when I wrote to them and it was confirmed I started to fear that I would end up without money and parts. I wrote them an email to cancel the order and if any cancellation costs were to be charged, then ok, so that they wouldn't ask me for confirmation anymore but simply cancel (I wanted the refund as soon as possible, without unnecessary exchange of messages). The refund was in the account maybe 2 hours after I wrote the message so I made a hasty judgment about the company but the opinions were not flattering. I don't know how the order fulfillment would look like if it happened but when it comes to the issue of refund/cancellation it was very efficient. 35 percent restocking fee was not added. They refunded what I paid. I think you should implement some kind of popup after the order is completed encouraging people to rate the order because many people ignore it and only rate it if something goes wrong.

Ordered Catalytic converters for my '17 Yukon, they shipped after a couple of weeks even though their web site showed the parts in stock. I returned the used Catalytic converters to get my core charge back ($400) but they never returned my core charge. I sent back exactly what their online rep told me to send back (just the cats were needed) but they refused to refund the core charge and stated they needed the complete system returned. I also checked with my local GM dealer and they confirmed that GM only requires the Cat's to be returned. They have no phone support so you can only email or 'chat' with someone. If purchasing a product that has a core deposit, I would look elsewhere as they can simply refuse to refund the charge.

This is by far the worst company I have ever attempted to order from. Zero customer service and the ability to speak with someone other than chat and them sending emails "to the team" is insane. Will not answer the phone, do not reply to emails regarding orders. Placed order on 11/21, per website should ship 1-3 days. Today is 12/6 and no shipment and was told at latest would ship between 11/30 and 12/2. Still shows in process. Escalated 3 times on chat, sent messages and been days, no response. Attempted to cancel order via chat since cannot speak with anyone. Again told that they had to "send to the team." Ordered elsewhere. Buyer beware.

I recently ordered a 2 bolt kit (GM Part number 12553513). This is a kit that contains two oil filter housing bolts. These guys cut open the packaging, removed one of the bolts, then scotch taped the bag back up to make it look like it only came with one. It is clearly printed on the bag that 2 bolts are included. When I contacted them, they said I would have to pay the same price again to get the other half of my order. What a scam.