Mateusz S.
I rarely leave opinions but I decided…
I rarely leave opinions but I decided that I had to here. I bought 2 coolers and two small parts from them and then I came across opinions and got scared. 35 percent restocking fee, delays in order fulfillment, problems with refunds, etc. People wrote that you can't cancel in the chat and when I wrote to them and it was confirmed I started to fear that I would end up without money and parts. I wrote them an email to cancel the order and if any cancellation costs were to be charged, then ok, so that they wouldn't ask me for confirmation anymore but simply cancel (I wanted the refund as soon as possible, without unnecessary exchange of messages). The refund was in the account maybe 2 hours after I wrote the message so I made a hasty judgment about the company but the opinions were not flattering. I don't know how the order fulfillment would look like if it happened but when it comes to the issue of refund/cancellation it was very efficient. 35 percent restocking fee was not added. They refunded what I paid. I think you should implement some kind of popup after the order is completed encouraging people to rate the order because many people ignore it and only rate it if something goes wrong.