Patrice R.
Excellent customer service and care…
I took a chance on the Roller Remover but when the package came, product had leaked out! This product was, frankly, a splurge buy purchased on a shoestring budget so to have any of it wasted as quite disappointing. I reached out to notify Glo Melanin about this issue and Elyka got back to me promptly. She apologized for the leak and not only shipped a new roller but also sent a Tumeric Brightening Bar Soap. I was seriously just expecting a 10% off code and that hope was a HUGE maybe. She went above and beyond, in my opinion. It's been a long time since I've felt so cared for by a customer service rep. I've been happily using the roller under my arms to lighten the area and see about less irritation when shaving. I had quit shaving under my arms for all the irritation but am hopeful that this will help me have hairless underarms AND less color contrast! I've not yet used the bar soap, which I plan to use in the next few days as my old face soap is running out. I did buy a tube of the Turmeric and Lemon lip balm. I am not a smoker nor do I feel like I have overly dry lips BUT I love the feel, smell, and taste. I normally apply it after I wash my face and brush my teeth. Then, as I speak a lot or am on a mic, use it before that as well instead of lipstick or other balms. It provides lasting moisturizer, isn't too slippery OR sticky. Nor is it too shiny! I love most that it's not petroleum based and isn't minty or fruity.
Response from Glo MelaninFeb 3, 2026
Thank you so much for sharing this 💛 Elyka will be so happy to hear how supported you felt, that truly means everything to our team. We’re excited for you to keep seeing results and hope the rest of your routine treats you just as well ✨



