Sydney
Excellent Customer Service
I had ordered the 2 month supply of glo brightening cream and noticed that one of them was missing. Upon further inspection, I realized that someone had tampered with my package and stole one of my items. I reached out to customer service to address the problem of providing better package protection (using tape or boxes). They responded back immediately during business hours. Rio, who handled my concern, assured me that they took these concerns seriously. They said that they would bring it up to their team so they can better handle things like this in the future. I did not get package protection this time (out of all times that I usually get it) and informed them that I understood I would not be able to get a replacement. Rio ever so graciously sent me a replacement anyway and for that I am very grateful. 😊
Response from Glo MelaninApr 14, 2026
Rio was not about to let you leave that interaction without being taken care of and we are so glad! Your feedback about packaging is something we truly take to heart. Thank you for your understanding and for trusting Glo Melanin. You deserve that replacement and so much more! 💛



